H&M Sales Advisor

H&M; Winnipeg; On-site; CAD 18,184 - 25,898; Part time

Benefits offered by this job

Employee discount

Wellbeing programs

Retirement plan match

Paid leave

Job summary

H&M in Winnipeg is seeking a Sales Advisor to deliver exceptional customer service and drive sales both in-store and via the omni channel. You will welcome customers, guide fashion choices, promote loyalty programs and sustain a clean, engaging selling floor.

Responsibilities include active selling, stock replenishment, product knowledge sharing, and teamwork to meet store targets. The role requires adaptable, customer-focused individuals with passion for fashion.

Qualifications

• Passionate about fashion and everything created in-store.
• Have sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail or other service-related industries.

Responsibilities

• Provide excellent customer service: welcoming, guiding and supporting customers.
• Engage and converse with customers to deliver outstanding service.
• Guide customers through fashion trends and products across store areas.
• Promote and sell products effectively and participate in company promotions.
• Actively promote the Customer Loyalty App and sustainability initiatives.
• Represent the H&M brand positively in all interactions.
• Support store management to reach sales targets.
• Maintain up-to-date fashion knowledge and product information.
• Share service and product knowledge with colleagues.
• Assist with stock, merchandising and cleanliness standards to support omnichannel services.
• Follow all procedures and legal requirements in store operations.
• Participate in onboarding and role-specific training.

Skills

Customer service

Sales experience

Communication

Teamwork

Fashion sense

Tools

POS systems

Job description

As a Sales Advisor, you'll provide excellent customer service by welcoming, guiding, and supporting customers through the store and via the OMNI experience. You will sell products, promote the Customer Loyalty App and sustainability initiatives, and maintain a clean and tidy sales floor and back of house.

Responsibilities

• Provide excellent customer service: welcoming & guiding customers, supporting them with direct service.
• Engage and have conversations with customers to provide excellent service.
• Guide customers through fashion trends, stories & products across all areas of the store.
• Promote and sell products effectively.
• Actively promote the Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively in all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.
• Keep up‑to‑date with fashion trends, styles, brands, products, competitors and relevant influencers.
• Share product & fashion knowledge and provide relevant information to customers.
• Retain and share service, fashion and store operations knowledge with colleagues.
• Follow all procedures, routines and legal requirements in all store areas.
• Give & receive feedback with colleagues to learn, develop & support each other.
• Participate in onboarding, introduction processes & training relevant to your role.
• Complete garment cycle: unpacking, refill, steaming and ensure garment care.
• Operate fitting room and checkout areas following best practice & processes.
• Contribute to a clean & tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual & commercial guidelines.
• Maintain good stock levels with replenishment routines on the sales floor.
• Follow best practice for in‑store OMNI services & tech services/tools (In‑store Care App, Click & Collect, Smart Store, etc.).
• Support opening and closing of the store.
• Follow H&S guidelines and legal requirements applicable to the role.

Qualifications

• Passionate about fashion and everything created in-store.
• Motivated to give customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail or other service‑related industries.

Benefits

• Diverse backgrounds are valued; inclusive company culture.
• Values‑driven organization guided by 7 unique values.
• Access to Colleague Resource Groups (CRGs).
• Global talent community for career growth.
• Supportive wellbeing: health insurance, wellness & family programs, retirement plan match, paid leave, community day.
• Employee discount at H&M, Other Stories, COS and other brands.

Job Details

Job Status: Hourly, Non‑Exempt

EEOC Code: SLS

Compensation: $16.00 per hour

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