Visual Keyholder

COS; Toronto; On-site; CAD 65,761,000 - 71,635,000; Full time

Benefits offered by this job

25% Staff Discount across H&M Group

H&M Incentive Program (HIP)

Health & Dental Coverage

RRSP Program

Vacation/Wellness, Holiday, and Paren

Life & Disability Insurance

Employee Assistance program (EPA)

Employee Referral Bonus

Job summary

COS in Toronto is seeking a Visual Merchandiser to shape an exceptional in-store customer journey with a keen eye for aesthetics and a strong commercial mindset. You will elevate the collection to align with business goals, enhancing store visuals and driving customer engagement.

The role involves styling mannequins, creating outfits, interpreting sales data for visual direction, and mentoring team members to uphold high standards. Full-time, 40 hours weekly, CAD compensation described.

Qualifications

• Customer-centric mindset to elevate in-store experiences through visual storytelling and strong customer service.
• Ability to execute brand visual guidelines, including window displays and in-store presentation for commercial impact.
• Strong knowledge of current fashion trends, silhouettes and seasonal styling for compelling displays.
• Use of sales data, KPIs and customer feedback to inform visual merchandising decisions.

Responsibilities

• Deliver excellent customer experience with styling advice and a visually compelling store environment.
• Interpret sales data and customer insights to inform the store's visual direction.
• Design and install impactful window displays reflecting seasonal trends and brand identity.
• Style mannequins and create outfit combinations to inspire purchases.
• Merchandise shop floor per company guidelines for cohesive presentation.
• Support sales team in daily store operations and ensure seamless customer experience.
• Maintain high visual merchandising standards and mentor team members.
• Act as a brand ambassador to contribute to a memorable customer journey.

Skills

Customer-Centric Mindset

Visual Merchandising Standards

Fashion Knowledge

Commercial Awareness

Communication

Adaptability & Flexibility

Eager to learn

Evening/Weekend/Holiday Availability

Job description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life-elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store’s visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Qualifications

• Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• Communication You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is a full-time position with a contract of 40 hours a week.
• Compensation: $22.95-$25.00

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Canada-based colleagues also receive:

• Health & Dental Coverage
• RRSP Program
• 25% Staff Discount
• Vacation/Wellness, Holiday, and Parental Pay
• Life & Disability Insurance
• Employee Assistance program (EPA)
• Employee Referral Bonus

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organization. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers across the world. That's why we consider all dimensions of diversity throughout our recruitment process - ensuring our workforce reflects the richness of the communities we serve.