Sales Associate

Rogers Communications; St. Catharines; On-site; CAD 21,000 - 28,000; Part time

Benefits offered by this job

Uncapped commissions

Employee discounts

Health benefits

Pension plans

Diversity & inclusion

Job summary

Rogers Communications is hiring for a part-time Retail Sales Associate in St. Catharines, ON. You will welcome customers, understand needs, and connect them with Rogers wireless, internet, TV, home phone, and Mastercard products.

You’ll deliver exceptional service, meet sales targets, and promote the Rogers and Fido brands at stores and local events. Availability includes evenings, weekends, and holidays to support peak times.

Qualifications

• Experience developing strong connections with customers and team members through clear, effective communication.
• Ability to deliver against sales targets through exceptional customer service and product knowledge.
• Ability to adapt quickly to changing situations and solve unexpected challenges.
• Availability to work minimum 32 hours weekly, including evenings, weekends and holidays.

Responsibilities

• Tailor solutions and enhance the retail experience by connecting with customers and matching needs to Rogers products.
• Sales delivery by finding opportunities and achieving targets.
• Customer engagement via inbound/outbound calls and texts to grow sales and retention.
• Brand promotion at in-store and local community events.

Skills

Sales

Customer service

Communication

Upselling

Teamwork

Job description

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

What Is In It For You

• Uncapped commissions and a competitive compensation package
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top-up, mental health coverage, and EFAP
• Wealth programs RRSP, TFSA, pension plans, and company-matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource groups

What You Will Be Doing

• Tailoring Solutions Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales Delivery Finding opportunities, anticipating customer needs, and delivering on sales targets.
• Customer Engagement Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention
• Brand Promotion Representing Rogers and Fido brands in-store and at local community events.

What We’re Looking For

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance
• You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule Part time

Shift Variable

Length of Contract Not Applicable (Regular Position)

Work Location 221 Glendale Ave, Unit 63 (5415), St Catharines, ON

Travel Requirements Up to 100%

Background Check(s) Required Canadian Criminal Record Check

Posting Category/Function Retail (In Store / Hourly) & Sales and Service

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.