Sales Associate

Hot Topic; Newmarket; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading retail store is seeking a Sales Associate passionate about music and pop culture. You will provide exceptional customer service, maintain store standards, and leverage your fandom knowledge to enhance the shopping experience. Ideal candidates will have retail experience and strong communication skills.

Qualifications

• Previous experience in a retail environment.
• Excellent customer service and sales skills.
• At least 16 years old.

Responsibilities

• Provide an amazing shopping experience to encourage customer return.
• Cover sales floor zones and maintain visual standards.
• Work the register and process sales transactions.

Skills

Customer service

Sales skills

Collaboration

Communication

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You'll Do

1. Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force.
2. Cover the sales floor zone and ensure that assigned areas are up to visual standards.
3. Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup. Assist with planogram changes including store map, wall, fixture, & merchandising mix.
4. Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners.
5. Support the maintenance of the store; you'll help keep the stock room organized and the store tidy.
6. Work as part of a team to get the job done — communicate and collaborate effectively.
7. Any other activities as assigned by your Store Leader.

What You'll Need

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Excellent customer service and sales skills.
• You must be at least 16 years old to join the fandom force.
• Strong collaboration and communication skills.
• The usual retail abilities (with or without reasonable accommodation): navigate the store, merchandise products using approved equipment, and lift boxes of merchandise up to 50 pounds.