Sales Associate

sundial; Lethbridge; On-site; CAD 21,000 - 28,000; Part time

Benefits offered by this job

Educational reimbursement

Promotions from within

Job summary

Sundial's Wine & Beyond in Lethbridge is seeking friendly, outgoing Sales Associates to deliver exemplary customer service and assist in stocking and merchandising. You will greet customers, guide them to products, and generate sales through informed recommendations.

As part of our team, you will handle POS transactions, maintain product knowledge, and support store operations while complying with regulatory requirements and safety policies.

Qualifications

• Minimum 1 year of experience in retail
• High School Diploma or equivalent required
• ProServe/Serving It Right certification
• First-Aid certificate is an asset

Responsibilities

• Provide exemplary customer service to every person who walks into the store
• Greet customers and assist them in finding products
• Generate sales by educating, advising, and suggesting products
• Complete customer transactions on the POS device and follow cash handling policies
• Stock shelves, participate in merchandising and promotional activities

Skills

Customer service

Communication

Teamwork

Sales

Friendly demeanor

Education

High School Diploma

ProServe/Serving It Right

First-Aid Certificate

Tools

POS system

Job description

Work Location

Wine & Beyond Lethbridge

About the Role

About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. Additionally, the Company operates as a licensed cannabis producer and stands as one of Canada's premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting-edge product development, and cost-effective manufacturing.

We are currently looking for friendly, outgoing, and customer service driven individuals to join our team as Part - Sales Associates at our Wine & Beyond store in Lethbridge!

Primary Purpose of Job

Provide exemplary customer service to every person who walks into our store, understand customer needs, and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.

Essential Business Functions, Responsibilities and Accountabilities

People Skills

• Customer service driven, friendly, willing to talk to all customers


• Effective verbal communication skills


• Maintain a professional appearance, demeanor, and attitude at all times

Customer Offering

• Deliver exemplary customer service


• Greet customers when they enter the store and take customer to product when required


• Generate sales by educating, advising, and suggesting products to every customer


• Maintain a high level of service and product knowledge by completing all training within required timeline


• Assist customer from store and/or offer car service when appropriate

Financial

• Complete customer transactions on the Point-of-Sale (POS) device, including payment


• Ensure all cash handling policies & procedures are adhered to


• Ensure all opening & closing procedures are done correctly (when applicable)


• Complete end of day till reports (when applicable)


• Ensure safe is locked at all times and deposits are secured (when applicable)

Day to Day Operations

• Perform all opening and closing procedures (when applicable)


• Stock shelves and cooler with product


• Participate in merchandising and promotional activities


• Participate in routine store maintenance and cleaning


• Other tasks as assigned

Regulatory Adherence

• Ensure that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to


• Participate in health inspections, audits and required corrective actions


• Maintain First-Aid, LP and OHS Training


• Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right


• Ensure AGLC/BC LRS and other government guidelines are met


• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications

Work Experience

• Minimum, 1-year experience in retail environment

Education

• High School Diploma or equivalent


• ProServe/Serving It Right Certification


• First-Aid Certificate is considered an asset


• Training in wine/beer/spirits (preferred, not required)

Other Skills and Capabilities

• Highly self-motivated


• Customer service driven


• Effective teamwork skills


• Strong sales background


• Strong communication skills (written and verbal)


• Must be able to pass a Background Check


• Must have access to reliable transportation

Occupational Health and Safety

Employees have the following basic rights:

• Right to refuse unsafe work


• Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative


• Right to know, or the right to be informed about, actual and potential dangers in the workplace

Employees responsibilities include the following:

• Employees must work in compliance with OH&S acts and regulations


• Use personal protective equipment and clothing as directed by SNDL Inc.


• Report workplace hazards and dangers to your Manager or Health and Safety Representative


• Report all accidents and incidents immediately to their Manager and document it in ThinkLP


• Report all broken or damaged equipment to your Manager and document it in ThinkLP

Physical Requirements

• Available to work a varied retail schedule, including evening and weekends


• Able to safely lift up to 50 pounds


• Able to stand for an extended period


• Comfortable climbing ladders

Workplace Hazards

• Robbery and shoplifting - psychological stress, violence, and harassment


• Overexertion injuries


• Lifting and Handling Materials


• Slips, trips, and falls


• Knives and broken glass

Why Work With Us?

At Wine & Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers.