Sales Associate

Roots Corp.; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading retail brand as a Sales Associate at Fairview Park Mall in Kitchener, Ontario. You'll play a crucial role in delivering exceptional customer service and maintaining store standards while being part of a culture that values passion and sustainability. This position offers the chance to grow within a dynamic team focused on customer relationships and retail excellence.

Qualifications

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Excellent presentation skills in a retail environment.

Responsibilities

• Provide exceptional service to customers and build lasting relationships.
• Perform sales transactions and maintain store standards.
• Resolve customer issues promptly and positively.

Skills

Customer relationship development

Sales techniques

Cash handling

Visual presentation

Job description

Fairview Park Mall - Store 475, Kitchener, Ontario, Canada

Job Description

Posted Monday, June 9, 2025 at 4:00 AM

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

Pay Type Hourly

Fairview Park Mall - Store 475, Kitchener, Ontario, Canada