Sales Associate

La Senza; Charlottetown; On-site; CAD 26,000 - 38,000; Full time

Job summary

La Senza is seeking sales associates to deliver a best-in-class, branded customer experience that drives loyalty and sales growth across the store environment. You will build lasting connections with customers, provide product knowledge, and process transactions while upholding brand standards.

Key duties include maintaining visual displays, replenishing stock, and supporting loss prevention efforts. Availability for evenings and weekends is expected, with a strong emphasis on teamwork and

Qualifications

• Customer-focused with excellent listening and communication skills.
• Ability to work as part of a team in a fast-paced retail setting.
• Willingness to work flexible hours including evenings and weekends.
• Commitment to brand standards and loss prevention practices.

Responsibilities

• Build new and lasting connections with customers.
• Deliver satisfying experiences using the La Senza selling model with confidence and expertise.
• Provide product knowledge to develop customer loyalty.
• Process transactions, returns or exchanges accurately and efficiently.
• Maintain merchandise presentation and pricing per markdowns and promotions.
• Support safety, loss prevention and store standards.

Job description

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.

Role and Responsibilities

• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria

• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skillsAbility to connect with and relate to customers and build meaningful relationships