Sales Associate

Hot Topic; Burlington; On-site; CAD 30,000 - 40,000; Full time

Job summary

Hot Topic is seeking enthusiastic Sales Associates in Burlington who are passionate about music and pop culture. As a Sales Associate, you will engage with customers, provide exceptional service, and assist in merchandising the store, contributing to a vibrant shopping experience. Ideal candidates will possess retail experience and a collaborative spirit.

Qualifications

• Previous retail experience preferred.
• Love for music and pop culture is a plus.
• Must be at least 16 years old.

Responsibilities

• Provide an amazing shopping experience for customers.
• Cover the sales floor and maintain visual standards.
• Operate register and promote additional services.

Skills

Customer service skills

Sales skills

Communication skills

Collaboration skills

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You'll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and enthusiasm for pop culture.
• Cover the sales floor zone and ensure that assigned areas are up to visual standards.
• Operate the register to process sales transactions and promote additional benefits such as BOPIS and curbside pickup. Assist with planogram changes including store map, wall, fixture, & merchandising mix.
• Communicate fashion & music trend information to management and HQ partners.
• Work with Store Management to prevent theft and misuse of store property.
• Support the maintenance of the stock room and keep the store tidy and organized.
• Collaborate effectively with team members to achieve store goals.
• Perform any other activities as assigned by your Store Leader.

What You'll Need

• Previous retail experience preferred. A love for music and pop culture is a plus!
• Strong customer service and sales skills.
• You must be at least 16 years old to join the team.
• Excellent collaboration and communication skills.
• Ability to navigate the store, merchandise products using store equipment, and lift boxes weighing up to 50 pounds.