Sales Associate

Rogers Communications; Newmarket; On-site; CAD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Uncapped commissions

Employee discounts 50% on Rogers/Fido

Health benefits

Parental leave top-up

Mental health coverage

EFAP

RRSP/TFSA

Pension plans

Employee share purchase options

Diverse, inclusive culture

Job summary

Rogers Communications is seeking part-time staff to join our branded retail team in Newmarket, ON. You will deliver best-in-class service, connect customers with wireless, internet, TV, home phone, and Mastercard products, and drive sales in a dynamic, on-site store environment.

Qualified applicants demonstrate strong communication, adaptability, and dedication to customer satisfaction. Flexible availability including evenings, weekends, and holidays is required.

Qualifications

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance.
• Quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• Provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

Responsibilities

• Tailor solutions and enhance the retail experience in our stores by connecting with customers and matching needs to our wireless, internet, TV, home phone, and Mastercard products.
• Sales delivery: find opportunities, anticipate customer needs, and deliver on sales targets.
• Customer engagement: engage customers through inbound and outbound outreach programs (calls & text) to grow sales and drive retention.
• Brand promotion: represent Rogers and Fido brands in-store and at local community events.

Job description

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

What Is in It for You

• Uncapped commissions and a competitive compensation package
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource groups

What You Will Be Doing

• Tailoring Solutions Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales Delivery Finding opportunities, anticipating customer needs, and delivering on sales targets.
• Customer Engagement Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention
• Brand Promotion Representing Rogers and Fido brands in-store and at local community events.

What We’re Looking For

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance
• You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Schedule Part time

Shift Variable

Length of Contract Not Applicable (Regular Position)

Work Location 17600 Yonge Street, Unit 27 (5311), Newmarket, ON

Travel Requirements Up to 100%

Background Check(s) Required Canadian Criminal Record Check