Sales Assistant

Regional Group; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a leading home builder in Ottawa as a Sales Assistant, where your role is pivotal in supporting the sales team and ensuring customer satisfaction. This position involves engaging with clients, maintaining an organized sales environment, and optimizing sales strategies. You'll thrive in a dynamic atmosphere that values creativity and personal growth, all while being part of a company recognized for its commitment to quality and innovation. If you have excellent communication skills and a passion for customer service, this is the perfect opportunity to advance your career in a supportive and rewarding environment.

Benefits

Competitive Pay

Tuition Reimbursement

15 Paid Vacation Days

Additional PTO

Supportive Work Environment

Growth Opportunities

Qualifications

• Experience in customer service and real estate processes.
• Strong organizational and communication skills.

Responsibilities

• Organize and maintain the sales centre for a positive customer experience.
• Handle customer inquiries and maintain the CRM database.

Skills

Customer Service

Communication Skills

Attention to Detail

Organizational Skills

Bilingual (French/English)

Real Estate Knowledge

Tools

CRM Software (Lasso)

MS Office Suite

Job description

Sales Assistant

About Us:

At eQ Homes, we are dedicated to providing an exceptional level of craftsmanship and customer service, from the moment you meet us to the day you receive your keys. We are with you every step of the way to ensure that your home buying path is a comfortable and memorable one. We consistently create visionary, award-winning communities that lead the way in home innovation and sustainable living initiatives.

We stand for Enduring Quality. Our core values are at the heart of everything we do, and they include:

• Doing the right thing.
• Quality; build well for lasting value.
• Creativity; challenge status quo and encourage innovation.
• Fun; enjoy what we do and share that joy with others.
• Respect; for each other, our communities and the planet.
• People; find the best and empower them to become great.

We want our employees feel great about their jobs, and that means encouraging growth and advancement, listening to employee feedback, recognizing a job well done, giving back, and adopting a culture of trust and respect.

About the Role:

The Sales Assistant provides essential support to the on-site sales team, helping them achieve sales goals and ensure customer satisfaction. They engage with customers, optimize sales strategies and promotions, and create a welcoming and organized sales environment. If you have excellent communication skills and a customer-focused mindset, we invite you to consider joining us.

Key Responsibilities:

• Organize and maintain the sales centre reception area to ensure a positive first impression.
• Meet, greet and register all guests.
• Promptly and professionally handle telephone calls; take and distribute messages as required.
• Maintain the CRM (Lasso) prospect database and Newstar ensuring 100% compliance with all
  prospect/client information.
• Communicate with prospects and buyers in email or other forms as directed.
• Prepare Purchase and Sale Agreements and Tarion forms for Sales Consultants:
• Prepare and maintain all purchaser files.
• Ensure contracts are complete and accurate.
• Ensure deposits are received and purchase package is complete.
• Ensure all necessary addendums are filled out and signed.
• Ensure subjects are removed or extended as required.
• Maintain traffic reports and site plan “dot maps” daily and send to head office weekly.
• Ensure homes are registered with Tarion once notice of construction is received.
• Issue Tarion delay notices after clients have been personally notified.
• Provide digital copies of all sales paperwork and file appropriately on the server.
• Issue account summaries for clients.
• Prepare referral payment cheque requests on closing and arrange for clients to pick up.
• Provide monthly summary of AVID ratings and report on negative reviews/areas for
  improvement.
• Assist Sales Consultants and Sales Manager with planning and coordinating sales events.
• Participate in team meetings as required.
• General Office Management:
• Maintain and order office supplies
• Coordinate marketing materials with Marketing Manager
• General sales centre clean-up
• Ensure equipment (fax, copier) is maintained and serviced as required

About You:

• Friendly, engaging and positive personality
• Bilingual skills are desirable (French/English)
• Experience with real estate CRM software (Lasso)
• Attention to detail
• Fundamental knowledge of the real estate sales process
• Strong written and verbal communication skills
• Excellent organizational, filing, office and phone skills
• MS Office suite skills including Word, Excel, and Outlook
• Suitable professional business attire at all times required in workplace setting

Why Join Us:

• We empower our people to strive for creativity, uniqueness, and distinction.
• We are actively pursuing portfolio growth opportunities, ensuring continuous development and advancement.
• We take pride in our achievement as one of Ottawa's top home builders, having won national awards and earning praise from buyers in all our communities.
• Enjoy competitive pay, incentives, and tuition reimbursement to support your personal and professional growth.
  
• Benefit from 15 paid vacation days plus additional PTO to ensure a healthy work-life balance.
• Thrive in a supportive environment with ample growth opportunities to nurture your career.

EQ Homesis an equal-opportunity employer dedicated to creating an inclusive and accessible workplace environment. We are committed to cultivating a workforce that mirrors the diversity of our community, including individuals with disabilities. If you require accommodation or support during any stage of our recruitment and selection process, we will collaborate with you to address your needs.