Sales and Rental Associate

Long & McQuade Limited; Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the musical instruments sector seeks dedicated individuals who are passionate about music and customer service. In this role, you will engage with customers to understand their needs and provide tailored solutions through our diverse range of products and services. Your enthusiasm and strong work ethic will help create a welcoming shopping environment while maintaining a thorough understanding of our offerings. Join a team that values long-term commitment and offers a dynamic, fast-paced work atmosphere where your contributions matter.

Qualifications

• Must be a musician who plays at least one instrument.
• Good organizational skills and attention to detail are essential.

Responsibilities

• Assist customers with the selling and renting of musical instruments.
• Maintain knowledge of products and provide excellent customer service.

Skills

Musical Instrument Proficiency

Customer Service Skills

Problem Solving

Organizational Skills

Retail Experience

Job description

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to lift and carry large boxes
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset

Long & McQuade is committed to long-term hires and does not offer seasonal positions for this role.