Floating General Manager

InnVest Hotels; Toronto; On-site; CAD 80,000 - 90,000; Full time

Job summary

InnVest Hotels is seeking a Floating General Manager to lead operations across IHML properties on a short-term basis. The role requires traveling roughly 90% of the time, recruiting and directing hotel teams, and delivering strong financial results while maintaining brand standards.

A base salary in the CAD 80,000–90,000 range with possible bonuses is indicated. The successful candidate will have 5+ years of hospitality management experience, proven leadership, and the ability to manage

Qualifications

• Minimum 5 years hospitality managerial experience.
• Proven leadership, entrepreneurial and decision-making skills.
• Ability to interact and coach all levels of management & staff in a professional manner.
• Experience in staff management: recruitment, training & motivation.
• Background in the development & execution of business, marketing & sales plans & operating budgets.
• Proven track record in revenue management, exceeding market share and sales targets.
• Must be bilingual, French/English.
• Willingness to travel 90% of the time, including overnights.

Responsibilities

• To manage all aspects of the business.
• Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management.
• Manage all sources of revenue, maintain fair market share, maximize profits and guest satisfaction.
• Develop and execute business plans, including sales & marketing plans.
• Lead the hotel team and ensure 100% guest satisfaction.
• Communicate and enforce brand policies and standards across all departments.

Skills

Hospitality management

Leadership

Staff management

Revenue management

Budgeting

Bilingual French/English

Job description

• Pay or shift range: $80,000 CAD to $90,000 CAD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required: Yes

Description

THE OPPORTUNITY:

FLOATING GENERAL MANAGER

REPORTS TO: DIRECTOR / VP, REGIONAL OPERATIONS

THE ROLE:

The Floating General Manager will be given short-term assignments across the IHML portfolio. When assigned to a location, the Floating General Manager assumes the full duties of a General Manager. As interim leader of the hotel, this position requires a commitment to managing the overall operations of the hotel with primary responsibility to recruit, direct and manage the hotel team, day-to-day administration, generate revenue, control expenses, maximize profitability, deliver superior customer service and maintain a quality product while ensuring 100% compliance with all IHML policies and procedures and brand standard requirements and all metrics.

The Floating General Manager is required to travel 90% of the time, including overnights for the duration of the assignments.

ACTIVITIES:

The duties and responsibilities of a Floating General Manager include, but are not limited to the following:

• To manage all aspects of the business.
• Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals.
• Manage all sources of revenue. Maintain fair market share. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
• Responsible for the development and execution of business plans, including sales & marketing plans.
• Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at better-than-market yield ratio.
• Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories.
• Represent the hotel in appropriate hotel, tourism and business associations. Responsible for strong community involvement.
• Create an environment that ensures 100% Guest Satisfaction.
• Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests.
• Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends and variances and is aware at all times where the hotel stands against budget.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action when required.
• Recruit, supervise, coach, discipline and evaluate direct reports.
• Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.

COMPETENCIES WE ARE SEEKING:

• Minimum 5 years hospitality managerial experience
• Proven leadership, entrepreneurial and decision-making skills
• Ability to interact and coach all levels of management & staff in a professional manner
• Experience in staff management: recruitment, training & motivation
• Background in the development & execution of business, marketing & sales plans & operating budgets
• Proven track record in revenue management, exceeding market share and sales targets
• Above average proficiency/familiarity with computerized systems
• Ability to work within deadlines
• Familiarity with accounting principles
• Strong financial planning, revenue management and organizational skills
• Ability to analyze data and establish appropriate action plans
• Excellent time management, computational and analytical abilities and keen attention to detail and accuracy
• Candidate must possess the skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues
• Must be a results oriented, hands‑on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery
• Must be Bilingual, French/English

Travel Demands:

• Must be able to travel 90% of the time, including overnights for the duration of assignments.

A reasonable estimate of the current range is $80,000 to $90,000 (salary + performance‑based bonus for eligible positions). The pay range for this position takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day‑to‑day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

Yes . Is required to travel 90% of the time

Qualifications

Behaviors

Required

Functional Expert

: Considered a thought leader on a subject

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Leader

: Inspires teammates to follow them

Experience

Required

staff management: recruitment, training & motivation

financial planning, revenue management and organizational skills