Sales and Customer Service Representative Remote

HMG Careers; Kelowna; Remote; CAD 34,000 - 62,000; Full time

Job summary

Key Equipment Services is seeking a Service Technician for commercial kitchen appliances in Canada. You will service gas, steam, and electric cooking equipment, including coffee machines, ranges, fryers, steamers and combi-ovens, with training support provided as needed.

The role emphasizes excellent customer service, strong mechanical/electrical aptitude, and willingness to work overtime and on-call. A valid driver's license is required, and occasional travel for training or locations may be

Qualifications

• Education in appliance service preferred.
• Gasfitter certification preferred or willing to learn during training.
• Experience diagnosing and trouble-shooting commercial food equipment.
• Valid driver's license with a relatively clean driving record.
• Excellent customer service and communication skills; accountable and self-driven.
• Must be available to work overtime and participate in on-call rotation; travel as needed.

Responsibilities

• Service commercial cooking equipment including gas, steam and electric food equipment.
• Provide exceptional customer service and support to clients.
• Occasionally travel to other locations for service or training as needed.

Skills

Mechanical aptitude

Electrical aptitude

Customer service

Communication skills

Education

Appliance service education

Job description

Key Equipment Services Service Technician - Commercial Kitchen Appliances

$25 to $45 per hour

Who we are:

Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence, and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A Day in the life:

If you have experience as a hot-side equipment Service Technician or similar work experience, this may be the right fit for you. You will be servicing commercial cooking equipment, commercial gas, steam, and electric food equipment such as: coffee machines, toasters, slicers, ranges, fryers, steamers, and combi-ovens. If you are not currently qualified, we will support your future training and educational goals. Your role will use your industry knowledge to service complex equipment; while providing exceptional customer service to our customers - you get to be the HERO every day!

What you bring:

• Education in appliance service, or a related field is preferred
• Gasfitter certification preferred or willing to learn during training
• Experience diagnosing and trouble-shooting commercial food equipment
• Strong mechanical and electrical aptitude
• Valid driver's license with a relatively clean driving record
• Excellent customer service and communication skills, accountable and self-driven
• Must be available to work overtime and participate in the on-call rotation
• Able to occasionally travel to work at other locations as needed, or travel for training purposes

Why work for us?

• Industry-leading compensation
• Our hiring range is broad to reflect the skillset of each technician
• Each day brings new challenges and endless learning opportunities
• Comprehensive group benefits and retirement savings program
• Extended health, dental, STD and LTD
• All technicians receive a company vehicle, specialty tools and uniforms
• Training and Development Opportunities
• Industry-leading OEM manufacturer training for our technicians to keep up to date with industry knowledge
• In-house and on-the-job training provided on a variety of kitchen equipment
• We continue to invest in developing our team members, and pay for gas schooling or refrigeration apprenticeship
• 24/7 Resources and Support
• You will be supported by parts experts, technical service support specialists, dispatchers, customer service representatives and field service leaders
• Superior Scheduling
• Our operation is year-round with no seasonal downtime
• Industry leaders in Canada
• You will be part of a growing, stable organization, that is the industry leader in Canada

Our recruitment process:

At Key Equipment Services we follow a standard recruitment process with each candidate we contact: After completing your application through our career website or a job board, you will receive an email from Key, letting you know that we received your application. Any emails you receive will come from one of these domains: @hfsgc.ca; @keyfood.ca; @partstown.ca; @applicantemail. If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview. Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers.

We are an equal opportunity employer...

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.

Full-time