Sales Advisor - Cambridge

Whittard of Chelsea; Cambridge; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Store discount

Product allowance

Wellbeing support

Family-friendly policies

Job summary

Whittard of Chelsea is seeking a friendly Sales Advisor for our store in Canada. You’ll deliver outstanding customer service, help visitors discover the perfect brew, and support tills, stock, and store presentation. You’ll thrive in a fast-paced setting and contribute to a welcoming, energetic team.

We value flexible weekend availability, a proactive attitude, and a commitment to creating memorable experiences for customers. Training and product knowledge will help you grow with our brand.

Qualifications

• Previous experience in a fast-paced retail or customer-facing role.
• Excellent communication skills and a friendly, approachable style.
• Confidence working under pressure while maintaining excellent service standards.

Responsibilities

• Deliver outstanding customer service with warmth and confidence, helping every visitor discover the perfect brew.
• Proactively engage customers, offering tastings and personalised recommendations, even during the busiest periods.
• Support the team by managing tills, replenishing stock, and keeping the store looking welcoming and organised.
• Work collaboratively with colleagues to maintain smooth operations and a positive atmosphere.
• Adapt quickly to changing priorities and busy trading times with a can-do attitude.

Skills

Retail experience

Customer service

Communication skills

Teamwork

Job description

Job Introduction

Since 1886, Whittard of Chelsea has been crafting extraordinary tea, coffee, and hot chocolate experiences. We believe in curiosity, quality, and the kind of service that turns everyday moments into something memorable. We’re looking for an enthusiastic Sales Advisor to join our store team. If you’re energetic, customer-focused, and thrive in fast-paced environments, this is your chance to make a real impact.

You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 3 Days.

What You’ll Do

• Deliver outstanding customer service with warmth and confidence, helping every visitor discover the perfect brew


• Proactively engage customers, offering tastings and personalised recommendations, even during the busiest periods


• Support the team by managing tills, replenishing stock, and keeping the store looking welcoming and organised


• Work collaboratively with colleagues to maintain smooth operations and a positive atmosphere


• Adapt quickly to changing priorities and busy trading times with a can-do attitude

What We’re Looking For

You’ll be great in this role if you have:

• Previous experience in a fast-paced retail or customer-facing role


• Excellent communication skills and a friendly, approachable style


• Confidence working under pressure while maintaining excellent service standards


• Flexibility to work a variety of shifts, including weekends and busy trading days

Why Work with Whittard?

Whittard stores are more than just retail spaces - they’re places of warmth, creativity and connection. You'll be at the heart of our brand, surrounded by passionate teammates and supported to develop your skills, every step of the way.

You’ll Also Enjoy

• Up to 50% store discount - discover your new favourites


• Monthly product allowance - a little perk with every pay cheque


• Wellbeing support and family-friendly policies


• Opportunities to learn, develop, and connect with our wider Whittard community