SAAS Implementation Project Lead

Paymentus; Richmond Hill; On-site; CAD 90,000 - 130,000; Full time

Job summary

Paymentus is seeking a Technical Implementation Project Manager in Canada to lead cross-functional teams through client implementations and ensure timely delivery. You will serve as the primary liaison for customers, develop implementation processes, and become a product expert on configurations and data integration.

The role requires strong organizational and communication skills, the ability to work independently within a team, and a readiness to wear multiple hats as projects demand.

Qualifications

• Background in delivering projects for external customers.
• Strong organizational, communications and people skills required.
• Ability to work independently and in a team environment.
• Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation.
• Background in Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required.

Responsibilities

• Serve as primary point of contact/driver for project completion with existing customers through implementation. Establish processes to manage customer portfolio activity.
• Become a product expert with strong understanding in configurations and data integration.
• Work cross functionally internally to solve implementation challenges.
• Demonstrate understanding of web based applications, APIs, and data integration.
• Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required.
• Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients.
• Maintain ongoing reporting of partner/client status and activities.
• Management of multiple complex SAAS projects and implementations.
• Ability to proactively troubleshoot and solve problems with limited supervision.
• Fosters collaboration and positive team environment.

Skills

Project management

Stakeholder communication

SAAS implementations

Data integration

API basics

Cross-functional teamwork

Problem solving

Documentation

Job description

Paymentus is seeking a Technical Implementation Project Manager in Canada to lead cross-functional teams through client implementations and ensure timely delivery. You will serve as the primary liaison for customers, develop implementation processes, and become a product expert on configurations and data integration.

The role requires strong organizational and communication skills, the ability to work independently within a team, and a readiness to wear multiple hats as projects demand.