RQ11856 – Training Specialist – Senior (Onsite)

S M Software Solutions Inc; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Training Specialist to design, develop, and deliver engaging digital learning solutions for diverse users in Ontario. You will modernize legacy e-learning content and ensure accessibility compliance while aligning training with organizational requirements.

The role emphasizes hands-on development using Adobe Captivate Classic and Articulate 360, along with portfolio-driven assessment of prior work and strong

Qualifications

• Hands-on experience with Adobe Captivate Classic and Articulate 360 for creating e-learning courses.
• Portfolio demonstrating previous e-learning development and instructional design work.

Responsibilities

• Provide application and product training to both technical and non-technical users.
• Develop, design, and deliver training materials to both technical and non-technical users.

Skills

Instructional design

Digital learning

E-learning development

Needs analysis

Stakeholder engagement

Project management

Verbal and written communication

Team collaboration

Tools

Adobe Captivate Classic

Articulate 360

Job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11856

We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal candidate will have hands‑on expertise in creating interactive e-learning courses using Adobe Captivate Classic and Articulate 360, including Storyline and Rise. The successful candidate will be responsible for designing, developing, testing, and delivering engaging learning solutions for technical and non‑technical users, modernizing legacy e-learning content, developing training strategies, and ensuring compliance with accessibility standards and organizational learning requirements.

Role Snapshot

• Job Title: RQ11856 – Training Specialist – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: November 16, 2026
• Estimated End Date: March 31, 2027
• Business Days: 92.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Working Hours: Between 8:00 AM and 5:00 PM, excluding lunch breaks
• Security Level: No Clearance Required

Must Have

• Hands‑on experience with Adobe Captivate Classic and Articulate 360 for creating e-learning courses.
• A Portfolio demonstrating previous e-learning development and instructional design work.

Responsibilities

• Provide application and product training to both technical and non-technical users.
• Develop, design, and deliver training materials to both technical and non-technical users.

General Skills

• Experience in the development, design, and delivery of training materials for both technical and non-technical users at the specified experience level.
• Knowledge and experience in delivering training on specified packages and platforms.
• Experience delivering subject matter training sessions both in person and through live online sessions via teleconference or webinar.
• Experience creating, developing, documenting, and/or updating training strategies.
• Experience developing documentation and gathering required information to structure content and course design requirements.
• Experience building training plans for stakeholders.
• Experience developing and delivering technical training plans and materials for both technical and non-technical users.
• Excellent organizational skills, verbal and written communication skills, presentation skills, and interpersonal skills.
• A team player with a track record of meeting deadlines.

Mandatory Skills

• Experience with presentation tools such as PowerPoint, Adobe, Adobe Captivate Classic, Articulate 360, and image software for screen capture.
• Experience delivering solution training, developing training documentation or job aids, as well as identifying new training opportunities for clients.

Experience And Skill Set Requirements

• Digital Learning Development and Technical Skills – 35%
• Extensive knowledge and experience developing and maintaining online learning solutions using Articulate 360, including Storyline and Rise.
• Experience converting and redeveloping legacy e-learning assets from platforms such as Adobe Captivate into modern learning authoring tools.
• Expertise in designing, developing, testing, and deploying e-learning courses, simulations, assessments, and interactive learning activities.
• Experience applying accessibility standards and best practices, including compliance with the Accessibility for Ontarians with Disabilities Act (AODA) requirements.
• Knowledge of Learning Management Systems (LMS), LearnON deployment processes, and e-learning publishing standards.
• Analytical and Instructional Design Skills – 30%
• Demonstrated experience analyzing existing learning content and identifying opportunities to improve instructional design, learner engagement, and content effectiveness.
• Ability to gather, assess, and validate business and training requirements with subject matter experts and stakeholders.
• Experience redesigning complex learning content, simulations, assessments, and learning activities to align with adult learning principles and best practices.
• Strong analytical skills to evaluate learning objectives, identify content gaps, and recommend effective learning solutions.
• Communication and Stakeholder Engagement Skills – 20%
• Strong collaboration and consultation skills to work effectively with project teams, subject matter experts, business stakeholders, and technical resources.
• Experience facilitating content review sessions, gathering feedback, and translating stakeholder requirements into learning solutions.Ability to prepare documentation, project updates, and presentations for management and stakeholder audiences.
• Excellent verbal and written communication skills, including the ability to explain technical and instructional design concepts to both technical and non-technical audiences.
• Project Management and Organizational Skills – 15%
• Experience managing multiple course development activities and deliverables within established timelines and project schedules.
• Strong organizational skills with the ability to prioritize competing demands and meet project milestones.
• Experience supporting quality assurance, accessibility validation, user acceptance testing, and defect resolution activities.
• Demonstrated ability to work independently and collaboratively to deliver high-quality learning solutions within tight project timelines.

Work Arrangement and Working Hours

This position is listed as Onsite. The resource is expected to work between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.

• Onsite Requirement: The candidate is required to work from the office 5 days per week.