RQ11715 – Business Analyst – Senior

S M Software Solutions Inc; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Ministry of Public and Business Service Delivery and Procurement in Toronto seeks a Senior Business Analyst to lead I&IT business analysis for large, complex digital projects. The role requires elicitation, modelling, and end-to-end traceability across design, development, testing, and implementation.

You will work with business, policy, legal, privacy, and technology teams to translate legislative and policy needs into actionable requirements.

Qualifications

• Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.

Responsibilities

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interacts with business stakeholders and subject matter experts to understand their requirements through gathering, documenting, and analysing business needs and requirements.
• Prepares and advises on business analysis policies, processes, best practices, and standard to promote a comprehensive and consistent business analysis practice within the organization.

Skills

Requirements elicitation

Stakeholder engagement

business-process modelling

Agile delivery

Vendor collaboration

Traceability management

Workshop facilitation

Tools

Joint Application Design

UAT

Job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11715

We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise in requirements elicitation and management, business-process modelling, service design, stakeholder engagement, Agile delivery, and implementation support. The successful candidate will work closely with business stakeholders, policy teams, vendors, and technical teams to translate legislative, regulatory, policy, operational, and business needs into clear and actionable business and solution requirements while maintaining end-to-end requirements traceability throughout the project lifecycle.

Role Snapshot

• Job Title: RQ11715 – Business Analyst – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: 222 Jarvis Street, 5th Floor, Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: November 2, 2026
• Estimated End Date: September 28, 2027
• Business Days: 230.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Security Level: No Clearance Required

Must Have

• Experience working with vendor-based solutions, including collaborating with vendors to define requirements, assess solution fit, and support implementation.
• Experience collaborating with policy teams to assess emerging legislative, regulatory, and policy changes and translate them into business and solution requirements.
• Experience leading business analysis for large, complex digital or I&IT initiatives.
• Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
• Experience developing business-process models, use cases, user stories, acceptance criteria, data requirements, and traceability matrices.
• Experience facilitating requirements workshops with business, policy, operational, legal, privacy, security, and technology stakeholders.
• Ability to maintain requirements traceability throughout design, development, testing, and implementation.

Nice to Have

• Prior Ontario Public Service (OPS) or public sector experience.

Description

Responsibilities

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interacts with business stakeholders and subject matter experts to understand their requirements through gathering, documenting, and analysing business needs and requirements.
• Prepares and advises on business analysis policies, processes, best practices, and standard to promote a comprehensive and consistent business analysis practice within the organization.

General Skills

• Leads and conducts business analysis to assess clients' business problems and opportunities and documents business requirements in such a way that I&IT solutions can be determined.
• Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
• Leads and conducts business analysis at varying levels of detail appropriate to the project and its phases, aligning with the OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
• Develops strategies, prepares business cases and cost-benefit analyses, and conducts feasibility studies for business I&IT initiatives.
• Develops sound processes for requirements gathering, including but not limited to Joint Application Design (JAD) sessions, interviews, mock-ups, and other techniques.
• Conducts business modelling, use case modelling, conceptual and logical data modelling, process and data flow modelling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects.
• Monitors progress, resolves problems, and reports regularly to I&IT management and stakeholders.
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.
• Develops strategies and prepares business cases and cost-benefit analyses.
• Conducts requirements gathering, develops documentation including presentations and briefing notes, and conducts stakeholder engagement.
• Maintains awareness of emerging I&IT trends and technologies.
• Demonstrates excellent analytical, problem-solving, and decision-making skills, along with strong verbal and written communication, interpersonal, and negotiation skills.
• Works effectively as a team player with a track record of meeting deadlines.

Experience

• Experience leading business analysis for large, complex digital or I&IT initiatives.
• Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
• Experience developing business-process models, use cases, user stories, acceptance criteria, data requirements, and traceability matrices.
• Experience facilitating requirements workshops with business, policy, operational, legal, privacy, security, and technology stakeholders.
• Experience analysing current-state processes and designing improved future-state processes.
• Experience supporting product backlogs, prioritization, sprint planning, testing, and implementation activities.
• Experience identifying gaps, assumptions, constraints, dependencies, risks, and impacts.
• Experience supporting privacy assessments and documenting personal-information flows and business uses.
• Experience supporting user experience research and design activities.
• Experience working with government registries.
• Experience collaborating with policy teams to assess emerging legislative, regulatory, and policy changes and translate them into business and solution requirements.
• Experience working with vendor-based solutions, including collaborating with vendors to define requirements, assess solution fit, and support implementation.
• Experience preparing executive-level materials, recommendations, options analyses, and status updates.

General Skills / Duties

• Plan and lead requirements elicitation and analysis activities.
• Document business requirements, functional requirements, non-functional requirements, user stories, acceptance criteria, and business rules.
• Develop current-state and future-state business-process models.
• Maintain requirements traceability throughout design, development, testing, and implementation.
• Facilitate workshops, interviews, walkthroughs, and requirements-validation sessions.
• Support backlog refinement and prioritization.
• Coordinate business input into user experience, privacy, security, architecture, data, and testing activities.
• Assist with test planning, test-case development, defect triage, and business acceptance testing.
• Assess operational impacts and support implementation-readiness activities.
• Prepare decision materials, presentations, reports, and recommendations for senior stakeholders.

Experience And Skill Set Requirements

• Business Analysis Experience – 35%
• Experience leading business analysis on large-scale digital initiatives.
• Experience documenting requirements, process models, user stories, business rules, and acceptance criteria.
• Experience maintaining end-to-end requirements traceability.
• Process and Service Design – 20%
• Experience analysing and redesigning complex business processes.
• Experience developing current-state and future-state models.
• Experience supporting user-centred service design.
• Delivery, Testing, and Implementation – 25%
• Experience working in Agile, iterative, or hybrid delivery environments.
• Experience supporting backlog management, testing, defect resolution, and implementation readiness.
• Experience coordinating deliverables across business and technical teams.
• Communication and Stakeholder Management – 20%
• Excellent facilitation, writing, presentation, negotiation, and problem-solving skills.
• Experience engaging senior executives and diverse stakeholder groups.
• Ability to translate effectively between business and technical audiences.