RQ00804 - Business Analyst - Junior

Zohorecruit; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

ONE ID is seeking a Business Analyst to support the ONE ID services, focusing on IAM operations, client onboarding, and ongoing health validation. The role requires strong communication, data integrity, and the ability to thrive in a high-volume environment within the digital health ecosystem.

The candidate will collaborate with IT and business stakeholders to ensure operational excellence, incident management, and process improvements while aligning with evolving business needs.

Qualifications

• 2+ years as an operational BA in IT or digital health environments.
• Hands-on client support and onboarding experience.
• Strong data integrity and data quality focus.

Responsibilities

• Provide operational support for ONE ID services within SLA.
• Coordinate client onboarding and adoption activities.
• Execute IAM operational processes including registrations and authorizations.
• Contribute to process documentation and improvements.
• Test new features and client health validation in lower environments.

Skills

Operational experience

Communication skills

Analytical skills

BI / dashboards

ITSM knowledge

IAM knowledge

Digital health experience

Tools

BI tools

Reporting systems

IAM tooling

Job description

The ONE ID Business Support team seeks to procure 1 Business Analyst. ONE ID is foundational to a wide range of digital health solutions used by healthcare professionals across Ontario. The contingent resource will support EHR modernization and ONE ID Change Management and Adoption initiatives and are required to meet operational demands and support the growing portfolio of ONE ID initiatives.

Responsibilities:

Operational responsibilities:

• Support ONE ID operational activities including client support, partner requests, incidents and escalations within Service Level Agreement timelines.
• Execute IAM (Identity and Access Management) processes including end-user authentication and authorization.
• Support communication and engagement plans for ONE ID onboarding and adoption.
• Provide input to process improvements and process documentation aligned with evolving business needs.
• Support testing of new features and client health validation activities in lower environments.

Desired Skills:

• Ability to work in a high‑volume, fast-paced environment
• Strong communication, problem-solving, and analytical skills
• Experience with business intelligence tools, dashboards, or reporting systems
• Knowledge of ITSM practices
• Proven ability to work within IAM (Identity and Access Management) framework
• Experience in the digital health ecosystem

Required Skills:

• 2+ years of experience as an operational Business Analyst in IT or digital health environments.
• Hands-on experience with client support and client onboarding.
• Strong attention to detail with specific focus on data integrity.
• Solid understanding of data integrity and data quality principles.
• Strong customer service orientation and interpersonal communication skills, including experience communicating with clients and partners in an operational environment.
• Strong organizational skills with the ability to multitask and meet SLA timelines.
• Demonstrated experience interpreting, analyzing, and executing business processes.

Requirements

Deliverables include, but are not limited to:

• Effective operational support for ONE ID services, ensuring client requests, incidents, escalations are managed within established service levels.
• Successful coordination and support client onboarding and adoption activities, including client engagement, communication and enablement.
• Accurate execution of Identity and Access Management (IAM) operational processes, including registration, enrolment, authorization, security configuration support.
• Contributions toward process improvements and process documentation that enhance operational efficiency.

Must Haves:

• LinkedIn URL in Resume
• 2+ years of experience as an operational Business Analyst in IT or digital health environments.
• Hands-on experience with client support and client onboarding.
• Strong attention to detail with specific focus on data integrity.
• Solid understanding of data integrity and data quality principles.