RPN/ RN Nurse Care Manager (Care Designer)

Nurse Next Door- Burlington/Oakville; Oakville; On-site; CAD 80,000 - 100,000; Part time

Job summary

Nurse Next Door is seeking a dedicated Care Designer to optimize client care and manage caregivers in Oakville. The role involves assessing client needs, ensuring care quality, and fostering community relationships. Ideal candidates are registered nurses with strong communication skills and a commitment to elevating senior care.

Qualifications

• Registered Nurse licensed in Ontario required.
• Exceptional communication skills in English.
• Experience in customer service and leadership preferred.

Responsibilities

• Conduct Caring Consults and assess clients' needs.
• Ensure quality care delivery and monitor caregiver performance.
• Document and maintain client and caregiver records accurately.

Skills

Communication

Time Management

Customer Service

Education

Registered Practical Nurse or Registered Nurse license

CPR and First Aid Certification

Tools

G-Suite

Electronic Medical Documentation (Alayacare)

Job description

Our purpose is Making Lives Better through Happier Aging.

We help seniors stay in theirhomes for as long as they choose, and our real talent is caring and connecting to seniors’hearts. We have a mission to help seniors continue doing what they love most. We are notjust another homecare company fulfilling daily tasks, we are a company that admires peopleand seeks to make a difference in everything we do. By working at Nurse Next Door you willbe part of a growing company that is helping seniors do what they love again.

As a member of the Nurse Next Door team you understand how to hustle with heart - this isessential! You enjoy working collaboratively but with a high degree of autonomy and thriveby seeing results. You are a self led leader who takes responsibility for your own actions. Youshow care by engaging in intentional, compassionate conversations to help others achievetheir fullest potential. You are inspired by the idea of being involved with an organization thatis changing the way we deliver home care through our Happier Aging philosophy.

As a Care Designer you are responsible for the day to day operations related to drivingbusiness results through client experience and caregiver management. You will drive growththrough the following main duties and responsibilities:

Consult Conversion:
Conducts Caring Consults, assesses Clients with respect to physical, emotional and
environmental needs and advises on Client care; achieves conversion goal of 90%
Drives business interest by engaging in relationships with community leaders and
professional organizations to establish long term relationships that will translate into
word of mouth and professional referrals
Develops, promotes and ensures high quality, innovative customer service
Acts as advisor in Caring Consult to ensure that Client and Client contacts have all
information required

Client Care Delivery and Experience:
Attends all First Visits with Caregivers to ensure client needs and care plans are
executed as per the Service Agreement; sets and role models expectations
Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a
premium client experience impacting Net Promoter Scores of 9 or higher
Develops appropriate and individualized care plans and updates as required
Educates clients on self-care and evaluates client response to care provided
Monitors risk issues and analyzes trends, adapts care as needed
Coordinates care, implementing clinical solutions, and evaluates client outcomes
based on client goals

People Leadership:
Drives results through leading your caregiving team by setting clear goals, assigning
tasks, coaching in the moment and providing continuing education
Delivers on our Brand Promise by leading the client experience, ensuring our
Caregivers are doing whatever it takes to bring peace of mind to our clients and their
families
Accountable for staff hiring, training and performance, ensuring Caregiver availability
meets business needs and that there is compliance to all systems
Manages the education function to support a continuous learning environment and
staff utilization of learning opportunities. This includes Discovery Day and monthly in-
service programs
Conducts First and Supervisory visits to evaluate Caregiver performance and job
satisfaction, impacting the employee experience resulting in a Net Promoter Score of
9 or higher

Scheduling Collaboration:
Liaises with the scheduling team to communicate changes in client requirements,
Caregiver assignments
Responsible for ensuring client coverage is secured, particularly due to urgent care,
caregiver cancellations and limited availability; assists with scheduling as needed
Responsible to ensure AMS (Attendance Monitoring Investigations- ALAYACARE)
percentages remain below 5% for total staff; manages performance of Caregiver
Responsible for data integrity and completion (Caregiver & Client files) in the
scheduling software

Administration:
Maintains excellent documentation practices, specifically, complete and accurate care
plans, employee files (skills & qualifications), client files, including pay and billing
information
Reviews and updates client and staff records quarterly to ensure 100% accuracy and
completeness
Directs the maintenance of client & personnel records to meet employee,
organization and statutory requirements and entitlements
Conducts record audits on a quarterly basis to ensure accuracy and up to date
information
Ensures compliance with national/provincial legislative requirements in areas such as
health, employment, occupational health & safety
Responsible for approving all visits and premiums in preparation for each payroll and
billing cycle

Availability:

Flexibility is required (availability 7 days per week)
Schedule provided 2 months in advance as per business needs
Part - Time - 20 hrs/week ( nights and weekends)
On-call evenings, holidays and weekends

Business Relationships:
Reports to the Franchise Partner
Leads the Caregiving team and Care Ambassador team
Works closely in partnership with Care Services Center

Qualifications:
Requirements:
Registered Practical Nurse or Registered Nurse, licensed to practice in the
Province of Ontario
CPR and First Aid Certification
Car and valid driver’s license

Experience:
Strong computer skills, ideally proficient in G-Suite: Gmail, drive, docs, calendar as well as electronic medical documentation (Alayacare Experience an asset)
Exceptional written and verbal communication skills in the English language
Intentional organization, planning, time management and multitasking skills
Demonstrated experience setting and achieving goals
Customer service and leadership background considered an asset
Background or Criminal Record Check with a Vulnerable Sector Search
(updated every 5 years for continued employment)
Negative TB test (updated every 5 years for continued employment)