Royal Service Agent

Accorhotel; Municipality of Jasper; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Staff accommodations assistance

Meal per shift

Travel and dining discounts

Wellness program

Lifestyle and employee travel programs

Job summary

Fairmont Jasper Park Lodge in Jasper, Alberta is seeking a Royal Service Agent to provide engaging, anticipative guest service by telephone and in person, reflecting the exceptional hotel experience to come. You will be an ambassador for the Fairmont brand, handling inquiries, reservations, and guest needs with a focus on luxury service.

The role requires strong English, professional telephone etiquette, and the ability to work flexible shifts, including nights, to ensure seamless guest

Qualifications

• Minimum 1 year customer service experience.
• Professional telephone etiquette and excellent English.
• Good knowledge of hotel facilities and Property Manager asset.
• Willingness to work flexible shifts (including nights).

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Record reservation details in the Property Management System.
• Coordinate excursions, tee times, dining and guest activities as required.
• Serve as a liaison for guests needing information on hotel services.
• Monitor emergencies and inform Security as needed.
• Embrace Fairmont brand promise and luxury in interactions.
• Other duties as assigned.

Skills

Customer service

Telephone etiquette

English proficiency

Communication skills

Organizational skills

Windows computer skills

Tools

Property Management System

Property Manager

Job description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

We invite you to join the world of luxury hospitality atFairmontJasper Park Lodge,asour newRoyal Service Agent.AsaRoyal Service Agent,you will be an ambassador for our brandwhere the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What you will be doing:

Reporting to theRoyal Service Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional,friendlyand engaging service
• Follow departmental policies,proceduresand service standards
• Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
• Accurately record all required reservation information in the Property Management System (Property Manager).
• Monitor and track special promotions and communicate information to various operational departments
• Process and distribute all guest messages and guest wake-up calls
• Book daily excursions, golf tee times, diningreservationsand all other guest activities asrequired
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel
• Monitor the fire panel and emergency line and inform Security Department of all emergencies while followingappropriate emergencyprocedures
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Your experience and skills include:

• Computer literate in Microsoft Window applications required
• Minimum 1 year Customer service experience required
• Good knowledge of hotel facilities and previous Property Manager asset
• Must be willing to work flexible shifts (incl. night shifts)
• Computer and typing skills, approximately 40 words per minute
• Must possess professional telephone etiquette and have an excellent command of the English language
• Must possess excellent organizational, written and verbal communication skills

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.In addition,

• Starting rate of Pay: $20.88per hour
• Subsidized staff accommodationassistanceprovided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700properties with Accor

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partnerAssessFirstprompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

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