Route Supervisor

City Of Guelph; Guelph; On-site; CAD 78,000 - 97,000; Full time

Benefits offered by this job

Paid vacation days

Personal days

Hybrid/flexible work

OMERS pension (employer matching)

Extended health & dental

Employee assistance program

Training & tuition assistance

Recognition programs

Job summary

City of Guelph is seeking a Route Supervisor - Transit Services to oversee daily operations of conventional and mobility operators and the AVL control room. The role emphasizes leadership, service excellence, and collaboration with the Transit Operations team.

Requires a post-secondary credential, unionized supervision experience, and a valid BZ license with a clean record. This full-time, in-person position is based at Guelph Transit.

Qualifications

• Post-secondary credential required.
• Experience in transit/transportation setting preferred.
• Experience supervising staff in a unionized environment.
• Valid Class BZ driver’s license with clean record and current CVOR/abstract.
• Strong customer service, multi-tasking and organizational skills.

Responsibilities

• Oversee daily operations of conventional and mobility operators.
• Supervise AVL control room activities and related software.
• Provide coaching, training and supervision to staff.
• Respond to customer inquiries and investigate complaints.
• Maintain accurate records on hours, overtime, and service disruptions.
• Coordinate with management team on service delivery and schedule adherence.
• Ensure compliance with regulations and collective agreement terms.
• Attend transit-related issues, incidents, and report preparation.

Skills

Customer service

Leadership

Communication

Analytical skills

Microsoft Office

Education

Post-secondary degree/diploma/certificate

Tools

Trapeze CAD/AVL

Job description

Job Summary

Service Area: Public Services Department: Guelph Transit Division: Transit ServicesWork Location: Guelph Transit, 170 Watson Road S Work Mode: In Person Job Type and Duration: Permanent, Full Time Vacancy Number of Open Positions: 1Salary Range: $77,548.02-$96,935.02 per year Affiliation: Non-Union Posting Period: September 1, 2026 to September 15, 2026 11:59 p.m.

Why Join the City of Guelph?

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Hybrid and flexible work arrangements;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Position Overview

Resumes are being accepted for the position of Route Supervisor - Transit Services, reporting to the Manager, Transit Operations. This position is responsible for the daily overseeing of conventional and mobility operators and routes. The successful candidate will set a visible and positive leadership example while supporting continuous improvement efforts. You will make a positive contribution to the department’s delivery of service excellence to the millions of passengers who choose Guelph Transit as their preferred mode of transportation each year.

Key duties and responsibilities

• Responsible for front line supervision of all daily operations related to the duties of a conventional and mobility operator and the AVL control room activities consistent with the Transit Services mandate, values, goals and strategies of the Corporation and the collective agreement.
• Provide coaching, training and counseling and oversight in the planning and implementation of service delivery operations.
• Provides visible and positive leadership to union and non-unionized staff, developing and fostering a work environment that is inclusive, respectful and motivating towards all employees.
• Effectively manages day-to-day labour relations issues.
• Provide hands-on Customer Service daily while meeting our customers’ expectation.
• Responds to and investigates all customer complaints and ensures appropriate follow-up with operators and customers.
• Ensures accurate ongoing records retention and confidential statistics on driver’s payroll information related to work hours, over time, absenteeism, lateness, service cancellations, delays/gaps, reasons for service disruptions and other operational information.
• To be available as a resource for all employees by being accessible at all times while on duty.
• Proactively manage service delivery to operate at peak efficiency of drivers and transit equipment related to all routes and schedules.
• To effectively manage the AVL control room activities including the use of the Transit-Master radio communications system, Trapeze applications, CAD /AVL system and all associated components.
• Daily scheduling and adjusting of all open shifts.
• Assist in the development and initiation of Standard Operating Procedures and benchmarking and measurement of service delivery and quality of service expectations.
• Coordination on all daily issues while working with all management team members, including other Supervisors and managers and be an integral part of the Transit management team.
• Manage and process all information received from operators and employees on operational issues.
• Ensure compliance with all applicable federal and provincial regulations/legislation and City by-laws and the collective agreement.
• Attends and investigates all transit related issues, collisions and completes all required reports.
• Perform other related duties as assigned.

Qualifications and requirements

• Completion of a post-secondary degree, diploma or certificate.
• Considerable experience in a transit or transportation setting.
• Experience in motivating, training, and supervising staff in a unionized, sensitive environment.
• A valid Class BZ drivers licence with a good driving record. Successful candidates will be required to provide a current driver’s abstract and CVOR prior to their start date to confirm their licence is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
• Excellent customer service skills and multi-tasking with the ability to resolve customer inquiries/complaints in an effective manner.
• Excellent analytical and organizational skills with the ability to manage multiple assignments in order to meet deadlines in a very demanding customer service focus environment.
• Ability to communicate with all levels of staff, stakeholders and the general public.
• Intermediate skills in Microsoft Office (Word, Excel and Outlook Access).
• A team player with excellent leadership skills.
• Ability to analyze problems, identify alternatives and make recommendations in order to implement procedures and policies.
• Ability to maintain strict confidentiality.
• Knowledge of the Highway Traffic Act and the Occupational Health and Safety Act.
• Experience with a CAD/AVL operations management system such as Trapeze would be considered an asset.
• Shifts are a requirement of this position with the ability to work a variety of shifts that cover a 24-hour period 7 days per week including holidays.
• Candidates with equivalent combination of education and experience may be considered.

Hours of work

35 hours per week based on a 24/7 rotational shift schedule including holidays and weekends.

Hiring Process Transparency

The City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & Accessibility

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.