Route Sales Representative (Delivery Driver)

Alsco Uniforms; Red Deer; On-site; CAD 42,000 - 68,000; Full time

Job summary

Alsco Uniforms in Alberta, Canada seeks a Route Sales Representative to meet customer needs through up-selling and delivering superior service. You will manage all route responsibilities, report to the District Manager, and contribute to customer loyalty and market growth.

Required are a valid Alberta Driver's License, clean driving record, and at least one year of safe driving experience. Strong English communication and teamwork are essential for success on this route.

Qualifications

• Excellent customer service skills and ability to communicate effectively in English.
• Strong time management and a team player.
• Ability to recognize product colors, sizes and types and perform basic math.

Responsibilities

• Solicit new customers and up-sell/cross-sell products to maximize profitability.
• Provide outstanding customer service and manage all route responsibilities.
• Safely operate delivery vehicle and ensure vehicle cleanliness and inspections.
• Process customer payments and keep route paperwork up to date.
• Ensure timely and accurate deliveries of textile loads and handle soiled textiles.

Skills

Customer Service

Education

High School

Job description

Classification: Exempt for Base plus Commission routes, Non-Exempt for hourly routes.

Classification: Exempt for Base plus Commission routes, Non-Exempt for hourly routes.

Job Summary: 4 Day work week.

The Route Sales Representative meets our customers needs through up-selling/cross-selling and provides superior customer service through proactively managing all route responsibilities. Performs other duties as required. Reports to the District Manager.

Essential Functions

• Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
• Actively participate in promotions and contests, training and audits.
• Follow company policies and procedures regarding installation of new customers, managing customer needs and all aspects of service. Performance goals must be met on a regular basis.
• Ensure customer loyalty, retention and provide outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and off load soiled textiles in the receiving area of facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

• May work with and support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid Alberta Driver's License, CDL when applicable.
• Have and maintain a driving record free of chargeable accidents, speeding or safety violations.
• Demonstrate excellent skills in the operation of vehicles and have a verifiable minimum one year experience of safe and successful driving.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience.

Travel Requirements

• Daily, by delivery vehicle within a route.

Typical Environmental Conditions

• Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

• Physical Demands - sitting, grasping, driving, stooping, climbing stairs, moving and lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Licenses & Certifications

Required

• Drivers License

Skills

Required

• Customer Service

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity