Rooms Attendant - Metcalfe Hotel

Gray Collection; Ottawa; On-site; CAD 19,000 - 25,000; Full time

Benefits offered by this job

Group insurance

Telemedicine

RRSP & DPSP

Employee discounts

Partner discounts

Recognition events

Career development

Job summary

Gray Collection in Ottawa, Ontario, is seeking a detail-oriented Housekeeping Attendant to maintain cleanliness in guest rooms and public areas, including linens, towels, bathrooms, dusting, and waste disposal. You will document missing items and maintenance issues while upholding health and safety practices.

This role requires English communication, the ability to lift up to 30 pounds, and the flexibility to work mornings, evenings, and weekends as part of a collaborative team.

Qualifications

• Previous housekeeping experience or a Housekeeping Certificate is an asset.
• High standards of cleanliness.
• Proven guest service ability with attention to detail.
• Ability to lift and carry linens or housekeeping supplies up to 30 pounds.
• Ability to stand, walk, kneel, push, pull, and lift throughout shift.
• Ability to work as part of a team with autonomy.
• Must be available to work a variety of shifts, including mornings, evenings, and/or weekends.
• Effective communication skills in English.

Responsibilities

• Offer warm and authentic service to our guests by being friendly and always welcoming.
• Clean assigned guest rooms according to the company's standards, including daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming, and removing garbage and recyclables.
• Document and label any lost and found items found in guestrooms or public areas.
• Ensure all corridors, housekeeping closets, and public areas are cleaned to company standards.
• Complete daily assignment sheets and document any maintenance issues in the guest rooms.
• Be Health & Safety conscious and actively involved in maintaining a safe work environment.
• Maintain proper usage of cleaning supplies and equipment and report any deficiencies to management.
• Perform any other tasks which are assigned by management.

Skills

Guest service

Attention to detail

English communication

Lifting 30 lbs

Teamwork

Education

Housekeeping certificate

Job description

Job Description

Posted Monday, August 31, 2026 at 4:00 AM

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Reporting to the Executive Housekeeper, the room attendants ensure exceptional guest service by maintaining cleanliness in guest rooms and public areas, including changing linens, replacing towels, and managing waste. Key responsibilities include accurate documentation of lost items and maintenance issues, adhering to health and safety practices, and proper use of cleaning supplies.

RESPONSIBILITIES

• Offer warm and authentic service to our guests by being friendly and always welcoming.
• Clean assigned guest rooms according to the company's standards, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming/sweeping floors, and the removal of garbage and recyclables.
• Document and label any lost and found items found in guestrooms or public areas.
• Ensure all corridors, housekeeping closets, and public areas are cleaned to company standards.
• Complete daily assignment sheets and document any maintenance issues in the guest rooms.
• To be Health & Safety conscious and actively involved in maintaining a safe work environment.
• Maintain proper usage of cleaning supplies and equipment and report any deficiencies to management.
• Perform any other tasks which are assigned by management.

QUALIFICATIONS

• Previous Housekeeping experience or Housekeeping Certificate is an asset.
• High standards of cleanliness.
• Proven guest service ability with an attention to detail
• Ability to lift and carry linens or housekeeping supplies (up to 30 pounds).
• Ability to stand, walk, kneel, push, pull, and lift throughout shift.
• Ability to work as part of a team with autonomy.
• Must be available to work a variety of shifts, including mornings, evenings, and/or weekends.
• Effective communication skills in English.

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.