Room Supervisor (Metcalfe Hotel)

Spa William Gray; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading hospitality group is seeking a Rooms Division Supervisor in Ottawa to manage the Rooms Division Departments and act as Manager on Duty. The ideal candidate will have a passion for guest service, strong problem-solving abilities, and experience in hotel operations. This role promises personal growth and offers a comprehensive benefits package, fostering a supportive work environment and opportunities for advancement.

Benefits

Group insurance plan with telemedicine

Group RRSP and DPSP

50% employee discount for up to 3 guests

Discounts with business partners

Employee recognition events

Qualifications

• Degree or equivalent experience in Hospitality or Tourism preferred.
• Previous supervisory experience in a hotel is required.
• Strong problem-solving and leadership skills are essential.

Responsibilities

• Act as Manager on Duty and resolve emergencies.
• Supervise Housekeeping and Front Desk operations.
• Maximize room revenue and ensure guest satisfaction.

Skills

Problem-solving

Leadership

Communication

Multi-tasking

Computer skills

Education

Hospitality or Tourism degree

Hotel supervisory experience

Tools

Opera/Opera Cloud PMS

Microsoft Office

Job description

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

The Metcalfe Hotel by Gray Collection is seeking a service-oriented individual to oversee the Rooms Division Departments, (Guest Services and Housekeeping) in the absence of the Department Managers, as well and act as Manager on Duty (MOD) while on shift. The Rooms Division Supervisor serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. Energetic and passionate about guest service, the ideal candidate has a talent for problem solving, team motivation, strong leadership, and a drive for further development in our industry.

RESPONSIBILITIES

• Act as Manager on Duty and handle and resolve any challenges or emergencies that may arise;
• Open, lead, and represent the Housekeeping Department in the absence of the Executive Housekeeper;
• Supervise the performance of the Room Attendants, Housepersons, and general cleaning and take appropriate action to correct deficiencies;
• Monitor consumption of guest and cleaning supplies, as well as linen, in ensure proper par stock at all times;
• Coordinate management of the Front Desk, Night Audit, and Valet in concert with the Rooms Director to ensure a smooth operation and the highest level of guest satisfaction and represent the Rooms Director in their absence;
• Maximize room revenue through supporting revenue-management strategies set forth by management, and maximize inventory levels during high occupancy/sold out nights;
• Seek feedback on guest satisfaction in accordance with our service standards and philosophy of employee empowerment;
• Ensure all special requirements from guests are met or exceeded;
• Interact with guests to resolve complaints as well as to build relationships with guests;
• Respond to online reviews within 72 hours window;
• Monitor all cash floats and report any discrepancies for immediate action;
• Stay current on emergency procedures, including fire and emergency procedures. Train all employees to follow these procedures and promote a safe working environment by following all hotel safety measures and health & safety standards;
• Support the Front Office Manager and Executive Housekeeper to achieve effective staff planning, hiring, scheduling and adhering to budgeted parameters;
• Support your team members
• Foster a work environment that allows employees to achieve job fulfillment and encourage career development and contribute to the development of a strong team through active involvement in daily operations and through the development of a continually evolving workforce;
• Perform other duties as needed and special projects as assigned by management;

QUALIFICATIONS

• Hospitality or Tourism degree or equivalent experience, is an asset;
• Previous hotel supervisory experience is a requirement, is an asset;
• Experience with Opera/Opera Cloud PMS, is an asset;
• Strong computer knowledge specifically with Microsoft Office;
• Effective problem-solving skills;
• Ability to work under pressure and multi-task;
• Ability to motivate, coach, develop, and lead a team;
• Ability to create a positive work environment;
• Possess high work standards & sets high standards of performance for others;
• Walking and standing are occasionally required; you must be able to exert a well-paced mobility to get to other departments in the hotel on a timely basis;
• Knowledge of the city, its tourist attractions, and major routes;
• A valid driver’s licence with a clean record (able to drive automatic and standard cars);
• Flexible schedule with availability on evenings and weekends;
• Excellent communication skills, in English and French, both oral and written.

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this.

As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.