Room Supervisor (Metcalfe Hotel)

Gray Collection; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading group in the hospitality industry is seeking a Rooms Supervisor for its Ottawa hotel. This role requires strong leadership and problem-solving skills to oversee Housekeeping operations, ensuring high levels of guest satisfaction and efficient service. Ideal candidates possess a hospitality degree or equivalent experience, and previous supervisory roles are a must. Join a company that values employee development and offers competitive benefits, including discounts and insurance plans.

Benefits

Group insurance plan

Group RRSP and DPSP

50% employee discount at establishments

Discounts with business partners

Employee recognition events

Career development opportunities

Qualifications

• Hospitality or Tourism degree or equivalent experience is an asset.
• Previous hotel supervisory experience required.
• Strong computer knowledge with Microsoft Office and Opera.

Responsibilities

• Act as Manager on Duty handling challenges or emergencies.
• Supervise Room Attendants and manage Housekeeping Department.
• Interact with guests to resolve complaints and ensure satisfaction.

Skills

Problem-Solving

Team Motivation

Leadership

Communication

Education

Hospitality or Tourism degree

Tools

Opera / Opera Cloud PMS

Microsoft Office

Job description

Monday, January 27, 2025

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Taverne Gaspar, Terrasse le Perché, Terrasse William Gray, Terrasse sur l’Auberge, and Terrasse-Jardin.

Reporting to the Guest Service Manager, the Rooms Supervisor serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. Energetic and passionate about guest service, the ideal candidate has a talent for problem solving, team motivation, strong leadership, and a drive for further development in our industry.

RESPONSIBILITIES

• Act as Manager on Duty and handle and resolve any challenges or emergencies that may arise;
• Open, lead, and represent the Housekeeping Department in the absence of the Executive Housekeeper;
• Supervise the performance of the Room Attendants, Housepersons, and general cleaning and take appropriate action to correct deficiencies;
• Monitor consumption of guest and cleaning supplies, as well as linen, in ensure proper par stock at all times;
• Coordinate management of the Front Desk, Night Audit, and Valet in concert with the Rooms Director to ensure a smooth operation and the highest level of guest satisfaction and represent the Rooms Director in their absence;
• Maximize room revenue through supporting revenue-management strategies set forth by management, and maximize inventory levels during high occupancy / sold out nights;
• Seek feedback on guest satisfaction in accordance with our service standards and philosophy of employee empowerment;
• Ensure all special requirements from guests are met or exceeded;
• Interact with guests to resolve complaints as well as to build relationships with guests;
• Respond to online reviews within 72 hours window;
• Monitor all cash floats and report any discrepancies for immediate action;
• Stay current on emergency procedures, including fire and emergency procedures. Train all employees to follow these procedures and promote a safe working environment by following all hotel safety measures and health & safety standards;
• Support the Front Office Manager and Executive Housekeeper to achieve effective staff planning, hiring, scheduling and adhering to budgeted parameters;
• Support your team members
• Foster a work environment that allows employees to achieve job fulfillment and encourage career development and contribute to the development of a strong team through active involvement in daily operations and through the development of a continually evolving workforce;
• Perform other duties as needed and special projects as assigned by management;

QUALIFICATIONS

Hospitality or Tourism degree or equivalent experience, is an asset;

Previous hotel supervisory experience is a requirement, is an asset;

Experience with Opera / Opera Cloud PMS, is an asset;

Strong computer knowledge specifically with Microsoft Office;

Effective problem-solving skills;

Ability to work under pressure and multi-task;

Ability to motivate, coach, develop, and lead a team;

Ability to create a positive work environment;

Possess high work standards & sets high standards of performance for others;

Walking and standing are occasionally required; you must be able to exert a well-paced mobility to get to other departments in the hotel on a timely basis;

Knowledge of the city, its tourist attractions, and major routes;

A valid driver’s licence with a clean record (able to drive automatic and standard cars);

Flexible schedule with availability on evenings and weekends;

Excellent communication skills, in English and French, both oral and written.

BENEFITS :

Group insurance plan

Group RRSP and DPSP (Deferred Profit Sharing Plan)

50% employee discount at all of our establishments for the employee and up to 3 guests

Discounts with our business partners (transportation, wellness, leisure)

Company culture that values employees

Employee recognition events

Growing company with opportunities for career development and personal growth

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this.

As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.

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