Robotics Process Analyst (Multiple Openings)

fil; Toronto; Hybrid; CAD 90,000 - 140,000; Full time

Job summary

Fidelity Canada in Toronto is looking for a Robotics Process Analyst to design, develop, and support intelligent automation solutions using Microsoft Power Automate. This role operates on a flexible hybrid schedule, with the work location at 483 Bay Street, Toronto.

The successful candidate will build end-to-end RPA components, integrate APIs, and collaborate with stakeholders to identify opportunities, governance and continuous improvement across automation initiatives.

Qualifications

• 2+ years of experience in Robotic Process Automation (RPA).
• Experience delivering multiple end-to-end automation projects.
• Experience working directly with business stakeholders and managing requirements.

Responsibilities

• Design, develop, and support automation solutions using Microsoft Power Automate.
• Build reusable automation components and robust API integrations.
• Ensure governance, security, and quality standards across automation initiatives.
• Monitor, troubleshoot, and continuously improve existing automations.

Skills

RPA experience

End-to-end automation

Stakeholder management

Education

Bachelor's degree in Computer Science / MIS / Information Technology

Tools

Power Automate Cloud/Desktop

C#

Visual Basic .NET

SQL

APIs

Web Services

Job description

Job Description

You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

What You Will Do

We are seeking a highly motivated Robotics Process Analyst to design, develop, and support intelligent automation solutions that enhance operational efficiency, improve customer experience, and reduce business risk and costs.

In this role, you will work independently and collaboratively with stakeholders across the organization to identify automation opportunities, design scalable solutions, and deliver end-to-end robotic process automation (RPA) capabilities using Microsoft Power Automate and related technologies.

The successful candidate will be responsible for building a library of reusable automation components, developing robust integrations through APIs, maintaining existing automations, and helping drive governance and continuous improvement initiatives across the automation portfolio.

Key Responsibilities

Solution Design & Development

• Design, develop, and implement scalable, efficient, and reusable automation solutions using Microsoft Power Automate (Cloud and Desktop) .
• Develop end-to-end RPA solutions by creating reusable objects, workflows, and processes.
• Establish and maintain automation development standards and reusable components to accelerate future bot development.
• Ensure solutions meet business, security, and quality requirements.

Business Process Analysis

• Partner with business stakeholders across multiple lines of business to understand current processes and identify automation opportunities.
• Facilitate process discovery and process mapping sessions.
• Analyze and document end-to-end business workflows, assessing feasibility, risks, and expected benefits of automation initiatives.
• Prepare comprehensive business and technical process documentation.

Integration & Development

• Design, develop, and test integrations using APIs and web services to support automated business processes.
• Build and maintain interfaces between enterprise applications and automation platforms.
• Ensure all solutions are developed in alignment with established development standards and best practices.

Support & Continuous Improvement

• Monitor, maintain, and enhance existing automation solutions.
• Troubleshoot and resolve incidents, defects, and performance issues in a timely manner.
• Implement process improvements and enhancements based on changing business requirements.
• Continuously identify opportunities to optimize and expand automation capabilities.

Governance & Quality Assurance

• Participate in automation governance processes, including design reviews, architecture reviews, and reusability assessments.
• Ensure automation solutions comply with organizational standards, security requirements, and best practices.
• Support documentation, testing, deployment, and change management activities.

Reporting & Performance Metrics

• Develop and maintain KPIs, dashboards, and reporting metrics for automated processes.
• Measure automation effectiveness, operational savings, and business outcomes.
• Provide regular updates and insights to leadership on automation performance and opportunities.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology , or a related discipline; or equivalent work experience.

Experience

• Minimum 2+ years of experience in Robotic Process Automation (RPA).
• Experience delivering multiple end-to-end automation projects from design through deployment.
• Experience working directly with business stakeholders and managing requirements with minimal supervision.

Technical Skills

• Hands-on experience with Microsoft Power Automate Cloud and Desktop (experience with other RPA platforms is considered an asset).
• Strong programming experience with C#, Visual Basic (.NET), SQL , and relational databases.
• Experience developing and consuming APIs and web services .
• Strong understanding of software development