Road Service Technician - Kitchener (2025-9125)

Johnston Equipment; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading provider of material handling solutions seeks a Road Service Technician in Kitchener, Canada. The ideal candidate should have technical expertise, customer service skills, and the ability to work independently while ensuring the operational integrity of lifting equipment. This role involves diagnosing issues and performing maintenance checks at various customer locations. A competitive salary and excellent benefits package are offered to the right candidate.

Benefits

Competitive Salary

Incentive Program

Excellent Benefits Package

Career Progression Opportunities

Learning and Development Support

Qualifications

• 3-5 years of experience as a Mechanical Technician or related experience.
• Automotive Certification (310S) or Heavy Duty Technician Certification (421A) an asset.
• Demonstrated knowledge of mechanical and electrical systems.

Responsibilities

• Conduct maintenance checks and diagnosing repairs at customer sites.
• Communicate and execute repair solutions to customers.
• Perform scheduled preventative maintenance.

Skills

Customer Service Orientation

Analytical Skills

Mechanical Expertise

Electrical Knowledge

Problem Solving Skills

Education

High School Completion

Automotive Technician Certification

Heavy Duty Technician Certification

Tools

Electrical Diagnostic Tools

Job description

We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today!

Position Summary

Are you good with your hands, have a knack for all things technical? Join Johnston Equipment as a Road Service Technician.

As the Road Service Technician, you will be conducting maintenance checks and diagnosing repairs for lift trucks and carousels at customer sites.

How You’ll Make An Impact

You will be responsible for the overall operational integrity and condition of trucks with the following responsibilities:

• Examine overall operational integrity and condition of the trucks.
• Find defective or worn out mechanical or electrical parts then communicating and executing next steps for repair solutions to the customer.
• Perform scheduled preventative maintenance.
• Diagnose and order parts according to technical manuals.
• Document and analyze breakdowns based on standard procedures.
• As a technician, you are the front line contact between GNJ and the customer, so you are comfortable with client contact as well as being technical savvy.
  
  

What You’ll Bring To The Table

• High school completion or equivalent education proficiency and/or minimum of 3-5 years of experience as a Mechanical Technician or equivalent related experience.
• Automotive Certification (310S) or Heavy Duty Technician Certification (421A) an asset.
• ICE-IE-P industrial Equipment Propane Certification an asset
• Demonstrated knowledge of mechanical and electrical systems of battery and engine powered material handling equipment.
• Knowledge of the use of hand tools and measuring devices, knowledge of the use of electrical/electronic diagnostic tools/measurements.
• Experience with industrial equipment that involves lifting / rigging, maintaining, dismantling, and installing machinery and industrial mechanical service equipment.
• Experience aligning above equipment, using dial indicators/calipers, micrometers, hoists or jacks is a plus.
• Able to interpret and implement technical procedures.
• Solid knowledge of general Lock-out/Tag-out procedures.
• Strong interpersonal and communication skills.
• Customer service oriented.
• Effective analytical and problem solving skills.
• Ability to be flexible and work in a fast paced and changing environment.
• Possess a valid driver’s license.
  
  

Why You’ll love it here

• We offer a competitive salary, incentive program, and an excellent benefits package.
• We trust and support you - take ownership of your work and push your ideas from inception to execution.
• We want to see you grow - we support your career progression and provide learning and development opportunities.
  
  

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

G.N. Johnston Equipment is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

About Johnston Equipment

Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.

We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us…. Make a difference!

Additional Qualifications

Education

• Automotive Technician Certification or Designation preferred
• Lift Capacity Inspection Technician Certification an asset
• Certificates & Designations
• High School
• Post secondary education
  

Skills

• Achieves Results
• Accuracy and attention to detail
• Time Management
• Organizational Skills
• Bona fide job requirement
• A driver’s abstract will be required upon acceptance of an offer and must meet company policy.
• Valid Drivers Licence
• Business Knowledge and Improvement, Identify Solutions
• Collaborates with Others
• Maintains Productive Relationships
• Works Effectively with Others
• Committed to Customers, Customer Service
• Communicates Effectively
• Communicates with Confidence
• Courteous and Professional Manner
• Attentive and Active Listening
• Clear and Concise (oral and written communication)
• Provides Information in timely manner
• Demonstrates Functional Expertise
• Analytical Skills
• Electrical
• Manual Dexterity
• Mechanical
• Work Experience, 2 Years - Related Experience