Road Logistics Operations Care Coordinator FO-OO

Kuehne + Nagel AS; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global logistics leader is seeking a Road Logistics Operations Care Coordinator in Montreal. In this role, you will manage planning and dispatch activities for national operations, ensuring best-in-class service for clients. The ideal candidate has over 5 years of experience in freight forwarding, strong knowledge of logistics coordination, and a relevant degree. This position offers competitive compensation and benefits in a dynamic work environment.

Benefits

Medical/dental benefits

Employee discounts

Tuition reimbursement

Excellent training programs

Qualifications

• 5+ years of experience in freight forwarding or transportation.
• 2+ years in freight procurement.
• Strong knowledge of road freight operations.

Responsibilities

• Manage planning and dispatch activities.
• Coordinate with carriers for best service.
• Monitor shipment progress until delivery.

Skills

Freight forwarding

Logistics coordination

Customer service

Problem-solving

Microsoft Office proficiency

Education

Degree in International Business or Logistics

Professional accreditation (CIFFA, CITT, P.Log)

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Road Logistics Operations Care Coordinator, you’ll be at the center of our national overland operations. You’ll manage planning and dispatch activities, coordinate with carriers, and ensure our customers receive best-in-class service. This role is perfect for someone who thrives in a fast-paced environment and enjoys solving logistical puzzles with precision and care.

How you create impact

• Review and process client shipment requests via online systems, email, and centralized dispatch tools
• Enter and manage orders in our Transportation Management System (TMS) with high accuracy
• Tender shipments to approved carriers and monitor progress through to delivery
• Maintain real-time tracking and tracing updates in the system
• Provide Proof of Delivery (POD) documents when required
• Engage with carriers to ensure optimal service levels and competitive rates
• Administer carrier pre-qualification and compliance processes
• Investigate and resolve service issues and customer complaints
• Collaborate closely with Customer Care teams to meet and exceed client expectations
  
  
  If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs

What we would like you to bring

• Degree in International Business, Logistics, or equivalent work experience
• 5+ years of experience in freight forwarding or transportation, including Canada/U.S. trans-border movements
• 2+ years in freight procurement
• Strong knowledge of road freight operations, pricing, and carrier networks
• Diploma or degree in International Business, Logistics, or a related field preferred
• Professional accreditation (CIFFA, CITT, P.Log) is beneficial
• Proficiency in Microsoft Office (Excel, Word)

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KE1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.