RN Case Manager (Bilingual French)

Allianz; Cambridge; On-site; CAD 43,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Employee programs

Job summary

Allianz Partners is seeking a Registered Nurse Case Manager to support travelers in medical emergencies by coordinating care and reviewing medical information in a 24/7 global assistance setting.

You will collaborate with healthcare providers, patients, and families to ensure best outcomes, while applying clinical expertise and compassionate support within an AI-enabled work environment.

Qualifications

• University degree in Nursing and current registration as an RN (Ontario).
• Minimum five years nursing experience, preferably in critical care or ER.
• Fluency in French and English with exceptional verbal communication.
• Ability to assess complex medical situations and exercise clinical judgment.
• ACLS certification is required for associates participating in repatriation assignments.

Responsibilities

• Manage active medical cases and coordinate care per policy provisions and best practices.
• Review medical information, records, and questionnaires to support timely clinical decision-making.
• Collaborate with physicians, healthcare providers, case management teams, patients, and families to ensure continuity of care.
• Provide clinical guidance on policy eligibility, medical stability, treatment plans, and transportation considerations.
• Deliver compassionate support to patients and families while upholding customer service standards.
• Assist with medical reviews and provide SME input to claims and sales teams.
• Participate in medical repatriation activities when required.
• Work in an AI-enabled environment with data governance and security standards.

Skills

RN Case Management

Bilingual FR/EN

ACLS certified

Critical care/ER experience

Strong communication

Clinical judgment

Multitasking

Empathy and customer service

Education

University degree in Nursing and current RN registration (Ontario)

Job description

Are you a Registered Nurse who thrives in a fast-paced environment and is passionate about helping people during some of life's most challenging moments? As an RN Case Manager, you will play a critical role in supporting travelers experiencing medical emergencies by coordinating care, reviewing medical information, and partnering with healthcare providers, patients, and families to ensure the best possible outcomes. This role combines clinical expertise, compassionate support, and collaborative problem-solving in a 24/7 global assistance environment.

What you will do

• Manage active medical cases and coordinate appropriate care for patients in accordance with policy provisions and clinical best practices.
• Review medical information, records, and questionnaires to assess cases and support timely clinical decision-making.
• Collaborate with physicians, healthcare providers, case management teams, patients, and families to ensure effective communication and continuity of care.
• Provide clinical guidance and support regarding policy eligibility, medical stability, treatment plans, and transportation considerations.
• Deliver compassionate support to patients and families while maintaining a high standard of customer service.
• Assist with medical reviews and provide subject matter expertise to internal stakeholders, including claims and sales teams.
• Participate in medical repatriation activities when required, including travel support for eligible cases.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you will bring

• University degree in Nursing and current registration as a Registered Nurse with the College of Nurses of Ontario.
• Minimum five years of nursing experience, preferably in a critical care, emergency room, or similar acute care environment.
• Fluency in both French and English, with exceptional verbal communication skills is required.
• Ability to assess complex medical situations and exercise sound clinical judgment.
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Proven ability to build effective relationships and collaborate with healthcare professionals, clients, and families.
• Commitment to delivering customer‑centric service with empathy, professionalism, and attention to detail.
• Dedication to continuous learning and professional development.
• ACLS certification is required for associates participating in repatriation assignments

Hourly base pay rate is $30.96 CAD to $41.26 CAD

Actual base pay may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance. The availability and amount of these additional compensation elements are determined by company policy and may vary.

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. We offer a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off, and other employee programs. Eligibility for benefits is subject to plan terms and conditions and may vary based on position and/or employment status.

At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.

This posting is for an existing vacancy.

How We Hire:

Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier lists under contract. Any unsolicited submission will not be considered.

109149 | Physicians | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us . Let's care for tomorrow.