Risk Management Lead

Home and Community Care Support Services; Toronto; Hybrid; CAD 79,000 - 95,000; Full time

Job summary

Ontario Health atHome is seeking a Quality and Risk professional to enhance patient safety and organizational performance. This role involves applying quality improvement tools and collaborating with diverse healthcare teams to improve care delivery in Ontario's evolving health care landscape. Candidates should possess a Risk Management Certificate and experience in quality initiatives in the healthcare sector, with a commitment to fostering an inclusive culture.

Benefits

Attractive comprehensive compensation packages and benefits

Membership in a defined benefit pension plan

Work-life balance and continuous learning opportunities

Qualifications

• Experience in quality and risk management projects and initiatives.
• Understanding of legislative frameworks relevant to healthcare.
• Ability to identify and respond to high risk situations.

Responsibilities

• Act as an organizational resource for risk management and patient safety.
• Support clinical and non-clinical teams to mitigate risk.
• Coordinate incident reviews and develop recommendations.

Skills

Quality Improvement Tools

Facilitation skills

Interpersonal skills

Emotional Intelligence

Problem Solving

Education

Risk Management Certificate

Master's Degree

Job description

Are you a dynamic Quality and Risk professional with a passion for organizational culture focused on quality, patient safety, risk management, organizational performance and improvement? Do you thrive in fast paced collaborative settings? Are you interested in a role where your knowledge will have an impact on healthcare transformation in Ontario? Are you passionate about exceptional health care and driven by a desire to help others?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

Reporting to the Manager, Quality & Risk, this position is an organizational resource for risk management and patient safety issues.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer :

• Attractive comprehensive compensation packages and benefits
• Membership in a world class defined benefit pension plan
• Hybrid work model (subject to change)
• Salary : $79,285 to $94,671

What will you do?

• Embody Ontario Health atHome's mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider / staff experience, improving value and improving population health) in daily work
• Utilize quality improvement tools to drive excellence in care and service delivery and to create a culture of continuous quality improvement
• Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
• Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
• Act as a resource / consultant for Ontario Health atHome Central staff related to risk management and patient safety issues
• Provide risk management advice and support for high risk situations, complex cases and risk-related issues
• Respond to urgent issues relating to risk management and patient safety matters consulting with appropriate stakeholders as required
• Support clinical and non-clinical teams to implement interventions that mitigate risk and improve the safety of patient care utilization recognized tools and frameworks
• Support internal and external teams and provider organizations working on initiatives to achieve the corporate risk management and safety improvement goals
• Support and provide guidance to staff on consent and capacity issues, legal claims and other legal matters
• Liaise with external organizations as necessary (OPGT, HIROC)
• Promote a culture of safety and risk awareness across the organization
• Support the Manager, Quality and Risk and contribute to the development and revision of risk management tools and resources, such as the patient safety plan; emergency preparedness efforts; infection prevention and control, as assigned

Promote and support use of the Ethical Framework across the organization

• Coordinate and facilitate all aspects of incident reviews, root cause analysis and failure mode effects analysis, as required; including the development of recommendations arising from an incident / quality of care review
• Support policy and procedure developments related to patient safety, risk management and infection prevention and control
• Contribute to department planning and participate in ongoing educational opportunities to remain current on risk management and patient safety issues
• Provide education and support on risk management, patient safety and infection prevention and control
• Participate on specific internal / external projects, working groups and initiatives as assigned
• Support processes for legal claims

What must you have?

Risk Management Certificate / program completion

Good understanding of legislative framework (e.g. Home Care and Community Services Act, Health Care Consent Act, Substitute Decisions Act, PHIPA)

Previous experience in quality and risk management projects and initiatives

Good knowledge of patient services practices with Ontario Health atHome

Good knowledge of the health care system and service delivery models used in the community

Good understanding of project management processes and techniques

Familiarity with emergency preparedness, incident management, and pandemic planning in Ontario

High level of computer literacy and ability for presentations

Good understanding of patient centered care

Facilitation skills to support group process and group decision-making / consensus building

The ability to empathize with others, overcome challenges and diffuse conflict. Having a high emotional intelligence enables the understanding of the needs and concerns of other people, the ability to pick up on emotional cues and the dynamics of a group

Interpersonal skills to deal with individuals who may be associated with high risk cases which may include the police or lawyers

Ability to remain calm when faced with an emergency or risk situation

Strong writing skills to provide information or report analysis at all levels of Ontario Health atHome Central and external community organizations

Develop affiliations with relevant community networks, and external bodies such as Ontario Health, Insurance Adjuster, public health and municipal emergency management.

Identify and work through complex ethical issues with stakeholders

Review and analyze findings and information from numerous information sources to develop recommendations for change and to reduce risk at patient level

Diverse problem solving given complex circumstances, risk level varies on a case by case basis

Must be able to pull factual information from subjective interpretations

Ability to identify and respond to high risk, complex situations and recommend and implement different risk mitigation strategies for patients, staff and organization

Promotion of risk mitigation strategies in a proactive manner in order to prevent issues from escalating

Consulting, mentoring and / or advising management or staff on risk strategies

• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?

• Master's Degree
• Certification in Infection Control
• Regulated Health Professional
• Fluency in French or another second language

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you're interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.