Rink Attendant (26-287)

City of Cornwall; Eastern Ontario; On-site; CAD 21,000 - 25,000; Part time

Job summary

The City of Cornwall is seeking a Rink Attendant to help operate municipal ice rinks safely and efficiently. You will maintain the ice surface, monitor activities, enforce rules, and deliver excellent customer service to patrons in a welcoming environment.

The role focuses on ice maintenance, safety procedures, and supporting events and public skating sessions. This temporary position offers shifts during daytime, evenings, weekends, and holidays as needed.

Qualifications

• Currently enrolled in high-school or post secondary.

Responsibilities

• Monitor ice rink activities to ensure the safety of all patrons, enforcing facility rules and regulations as needed.
• Perform regular ice maintenance tasks, including flooding, chipping, and shoveling snow to maintain a smooth ice surface.
• Inspect the ice surface and surrounding areas to identify and report hazards or maintenance issues promptly.
• Set up and take down equipment for recreational programs, events, and rentals, including hockey nets and rink dividers.
• Provide excellent customer service by assisting patrons with inquiries, addressing concerns, and promoting safe rink practices.
• Maintain cleanliness in and around the rink, including locker rooms, spectator areas, and common spaces.
• Support special events, tournaments, and public skating sessions by ensuring proper setup and monitoring activities.
• Complete daily logs and reports related to rink operations, maintenance activities, and incidents.

Skills

Ice Maintenance

Customer Service

Health Safety

Problem Solving

Physical Stamina

Collaboration

Attention to Detail

Education

High school / post secondary enrollment

Job description

Job Title: Rink Attendants
Bargaining Unit: CUPE 234
Language Requirement: English Essential
Vacancy Status: Temporary vacancy – fixed term

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

Position Summary

The Rink Attendant is responsible for ensuring the safe and efficient operation of municipal ice rinks. This role involves maintaining the ice surface, monitoring rink activities, enforcing facility rules, and providing excellent customer service to patrons. The Rink Attendant supports a safe, clean, and welcoming environment for all rink users while assisting with routine maintenance and event setup as required.

Key Responsibilities

• Monitor ice rink activities to ensure the safety of all patrons, enforcing facility rules and regulations as needed.
• Perform regular ice maintenance tasks, including flooding, chipping, and shoveling snow to maintain a smooth ice surface.
• Inspect the ice surface and surrounding areas to identify and report hazards or maintenance issues promptly.
• Set up and take down equipment for recreational programs, events, and rentals, including hockey nets and rink dividers.
• Provide excellent customer service by assisting patrons with inquiries, addressing concerns, and promoting safe rink practices.
• Maintain cleanliness in and around the rink, including locker rooms, spectator areas, and common spaces.
• Support special events, tournaments, and public skating sessions by ensuring proper setup and monitoring activities.
• Complete daily logs and reports related to rink operations, maintenance activities, and incidents.

Leadership of Others

• N/A

Position Requirements

Education & Certifications

• Currently enrolled in high-school or post secondary.

Experience

• N/A

Knowledge, Skills, and Abilities

• Ice Maintenance Skills: Basic knowledge of ice resurfacing, maintenance techniques, and rink operations.
• Customer Service: Strong interpersonal skills with the ability to interact professionally with patrons of all ages.
• Health & Safety Awareness: Understanding of safety protocols and emergency response procedures in recreational environments.
• Problem-Solving: Ability to identify and address safety hazards and operational issues quickly and effectively.
• Physical Stamina: Ability to perform physical tasks such as lifting, shoveling, and working in cold environments for extended periods.
• Collaboration: Ability to work effectively as part of a team to support rink operations and events.
• Attention to Detail: Strong observational skills to monitor ice conditions and ensure facility safety.

Working Conditions

• Work is performed in an indoor ice rink environment, often in cold temperatures.
• Work hours vary, with shifts scheduled during daytime hours,evenings, weekends, and holidays, as required based on rink schedules and events.
• This role involves potential exposure to noise and crowds during rink operations.
• Cognitive demands include explaining rules, address concerns, and de-escalate situations professionally and respectfully and transitioning between tasks without losing focus.
• Physical demands include lifting, bending, shoveling, standing for long periods, and operating equipment.

If selected for this role, you will need to provide:

• Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
• Satisfactory Criminal Record and Judicial Matters Check
• Proof of certifications

Additional Information

The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance.

We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.

Please save a copy of this posting for your records. Please ensure that your application clearly demonstrates how you meet each of the required qualifications. Please note, selection for further consideration will be based on the information you provide in your application. Interviews may be conducted virtually through Microsoft Teams or in-person.

To see the full job posting, please visit https://www.cornwall.ca/en/city-hall/careers.aspx