Review Officer

WorkSafeBC; Richmond; Hybrid; CAD 131,000 - 159,000; Full time

Benefits offered by this job

Defined benefit pension plan

4 weeks vacation in first year

Health and dental benefits

Development opportunities

Job summary

WorkSafeBC is seeking a Review Officer to independently manage disputed issues within a fair, timely, and legally informed framework. You will draft decisions, apply relevant legislation and policy, and communicate outcomes to stakeholders across British Columbia.

The role requires an undergraduate degree and at least five years of adjudication or legal practice, with strong analytical, organizational, and interpersonal skills. Training is provided onsite, with remote work flexibility thereafter.

Qualifications

• Undergraduate degree required.
• Five years of adjudication, complex decision making, or legal practice preferred.
• Strong written, analytical, organizational and interpersonal skills required.

Responsibilities

• Make, document, and communicate decisions in writing within statutory timeframes.
• Review compensation, rehabilitation, prevention, and/or assessment decisions and publish them for stakeholders.
• Provide work direction to staff and participate in corporate management as a team member.
• Model professional behaviours: responsive, respectful, fair, collaborative, accountable and forward thinking.
• Explain and summarize information clearly to diverse audiences.

Skills

Adjudication

Decision making

Analytical thinking

Written communication

Interpersonal skills

Education

Undergraduate degree

5+ years adjudication/decision making

Job description

Overview

You'll be assigned to a team, however you'll work independently to manage and decide on disputed issues which are often contentious and complex. The Review Officer adheres to principles of procedural fairness, applies relevant legislation and policy, addresses customer service needs and responds to changing priorities. The Review Division supports WorkSafeBC's commitment to reconciliation with Indigenous peoples.

How you'll make a difference:

You'll help ensure WorkSafeBC engages with B.C. workers and employers in a fair and consistent way.

The Review Division supports WorkSafeBC's commitment to reconciliation with Indigenous peoples.

Where you'll work

We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people. This role combines time in our offices with flexibility for remote work.

Please note that you are expected to work full‑time onsite during initial the training period.

What you'll do

As a Review Officer, you'll make, document, and communicate decisions in writing, within statutory timeframes, following reviews of compensation, rehabilitation, prevention, and/or assessment decisions. These decisions are published and are a resource for WorkSafeBC stakeholders.

Decisions of the Review Officer are the final decisions of WorkSafeBC, subject to appeal to the Workers' Compensation Appeal Tribunal (WCAT), or in some cases, to judicial review by the Courts.

Although not responsible for providing direct supervision, you'll provide work direction to staff and you'll be a member of the corporate management team.

In addition, you'll consistently model the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

Is this a good fit for you?

We're looking for someone who can:

• Independently manage a fluctuating volume of cases of varying complexity, under time constraints and productivity demands
• Work effectively with a variety of individuals and establish respectful, productive, and collegial working relationships that include providing and receiving constructive feedback
• Identify issues, weigh evidence, logically analyze complex submissions and information, and make reasoned and timely decisions, using applicable rules and regulations
• Adopt organizational objectives, think strategically, and carry out job duties to achieve these objectives
• Effectively coach and mentor
• Clearly and concisely explain, present, and summarize information verbally at a level appropriate to the intended audience
• Generate creative options for problem resolution using sound judgment and maintaining objectivity
• Actively listen and apply interviewing/questioning techniques to gather and clarify information from a variety of parties
• Prepare written decisions that are fair, well-reasoned, and understandable to parties using plain language
• Fairly and empathetically address the needs of clients in an environment that may be sensitive, adversarial, or hostile
• Adapt to technological and other changes
• Contribute to our organization's commitment to reconciliation with Indigenous peoples
• Understand, communicate and effectively interact with people across different cultures and backgrounds

Your background and experience

• A minimum of an undergraduate degree and five years of adjudication, complex decision making, or legal practice are required
• Well-developed written, analytical, organizational, and interpersonal skills
• Experience in the workers' compensation or personal injury compensation systems is an asset

We'll consider an equivalent combination of education and experience.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

Learn more: Discover who we are .

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 4 weeks of vacation in your first year, with regular increases based on years of service
• Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer .

Salary:

$130,998.59 - $159,163.29/annually