Return Flow Coordinator

Thales Canada; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Job description

Return Flow Coordinator

Montreal, QC (Hybrid) Full-time

Job Summary

Within the Thales Canada Avionics Supply Chain Department, the incumbent is responsible for managing and monitoring repair flows with customers and suppliers, while ensuring compliance with delivery performance objectives.

Essential Functions

• Record materials to be repaired in the ERP in accordance with applicable requirements (quality, customer, operating modes, etc.)
• Send products to suppliers (Competence Centers, Avionics Suppliers) according to the defined industrial organization
• Process customer orders and manage disputes
• Monitor repairs with suppliers via regular calls and emails, optimize repair times (TAT)
• Develop and monitor repair quotes with the customer until receipt of the order
• Produce in-progress monitoring reports, analyze in-progress work, and identify repairs at risk of delay
• Inform the customer about in-progress work and repair completion dates
• Return repaired equipment to the customer according to contractual commitments with technical and regulatory documentation.

Minimum Requirements

• DEC (Diploma of College Studies)
• Bilingualism, French/English, spoken and written
• SAP an asset
• Proficiency in Word and Excel
• Rigor
• Autonomy, analytical mind, sense of priorities and respect for deadlines
• Methodical and precise
• Good team spirit, excellent interpersonal and oral and written communication skills;
• Sense of responsibility

This position requires good knowledge of English to interact with, support, and/or provide services to international clients, employees, and/or partners, as well foreign government authorities who do not speak French.

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on insurance (home, and auto).

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access.