Retirement Services Specialist – Data-Driven Client Support

Canada Life; Winnipeg; In loco; CAD 46.000 - 73.000; Tempo pieno

Vantaggi offerti da questo lavoro

Education reimbursement

Health & Wellness benefits

Volunteer day

Pension plan

Employee discounts

ERGs and mentorship

Descrizione del lavoro

Canada Life in Winnipeg is seeking a Group Retirement Services (GRS) Administration professional to support accurate record-keeping and reporting for GRS customers while delivering a high standard of service.

You will become proficient in the Group Pension Administration System (GPAS) and GRS processes, applying your technical skills to solve problems and support customers in a fast-paced, client-focused environment.

Competenze

• Advanced analytical and strategic thinking to evaluate complex issues and drive effective, process-aligned solutions.
• Builds and maintains trusted relationships with internal and external partners, including senior leadership.
• Communicates with clarity, confidence, and professionalism across all levels of the organization.
• Operates with a high degree of accountability, contributing both independently and as a collaborative team member.
• Fosters a positive, results‑driven team environment and supports organizational objectives.
• Delivers high‑quality results in a fast‑paced, deadline‑driven environment.
• Demonstrates strong organizational discipline and the ability to oversee multiple initiatives simultaneously.
• Navigates change effectively, demonstrating flexibility and resilience in evolving environments.
• Leverages advanced Microsoft Office tools, Word, Outlook, Excel, to analyze data and support business insights.
• Demonstrates knowledge of investment and retirement products, group retirement services operations, and regulatory frameworks to support compliant and effective service delivery.
• Bilingual proficiency in English and French is a strong asset.
• Willingness to complete CEBS Fundamental Courses.

Mansioni

• Administer and maintain plan and member records within GPAS, ensuring the accuracy of data updates, financial transactions, and reporting outputs.
• Serve as a primary point of contact for inquiries, managing phone and email communications with members, plan administrators, advisors, and brokers in a timely and professional manner.
• Manage and prioritize a defined block of business, ensuring service standards and turnaround times are consistently met.
• Build and sustain effective working relationships with internal and external stakeholders to support service delivery and client satisfaction.
• Investigate and resolve complex and sensitive issues with accuracy, discretion, and adherence to established service expectations.
• Execute daily plan administration activities, including contribution processing, investment fund changes, member benefit payments, and routine reporting.
• Provide ongoing support to advisors, consultants and plan administrators, ensuring efficient resolution of requests and operational needs.

Conoscenze

Analytical thinking

Relationship building

Communication

Accountability

Organizational skills

Change management

Office tools

Strumenti

Microsoft Word

Microsoft Outlook

Microsoft Excel

Descrizione del lavoro

Canada Life in Winnipeg is seeking a Group Retirement Services (GRS) Administration professional to support accurate record-keeping and reporting for GRS customers while delivering a high standard of service.

You will become proficient in the Group Pension Administration System (GPAS) and GRS processes, applying your technical skills to solve problems and support customers in a fast-paced, client-focused environment.