Retail Trainer Bilingual

OSLRS; Toronto; On-site; CAD 70,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Product and Experience Trainer, where you will facilitate engaging learning experiences for the Field Team. This role offers the chance to leverage your bilingual skills and training expertise to enhance sales skills through innovative methodologies. Collaborate with a dedicated team to create impactful training content and support the growth of individuals in the wireless and technology sectors. With a competitive salary and a supportive workplace culture, this position is perfect for those looking to make a significant impact while advancing their career in a dynamic environment.

Benefits

Car Allowance

Gas Allowance

Vacation plus additional flex days

Comprehensive benefits

Training and development opportunities

Supportive workplace culture

Qualifications

• 3+ years of experience in training delivery and facilitation.
• Advanced proficiency in both English and French communication.
• Strong organizational and project management skills.

Responsibilities

• Facilitate engaging training sessions for the Field Team.
• Collaborate with stakeholders to tailor training materials.
• Support project planning and execution while managing priorities.

Skills

Bilingual (English and French)

Training Methods

Organizational Change Management

Sales Processes

Project Management

Facilitation Skills

Communication Skills

Education

Bachelor’s Degree in Education or related field

Tools

Webex

MS Teams

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

Overview

Samsung and OSL have partnered to operate the National Field Sales and Training Team for Samsung in Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere. We want people to join our team who are excited about Samsung products and services and want to share their knowledge and journey with others. This is a place where you can become a world-leading expert in your field and take your career to new heights! It’s an exciting time to be at OSL Retail Services, working for a people-focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights.

The Position:

The Bilingual Product and Experience Trainer will be responsible for the facilitation of engaging learning experiences through online and face-to-face training sessions. With direction from the Manager, Retail and Learning Strategies, the Trainer will be responsible for providing the Field Team with stellar sales skills training leveraging a mix of sales methodologies and processes.

Location: Greater Toronto Area (GTA) OR Montreal Quebec

What you’re responsible for:

• Supporting the field team through knowledge and soft skills training
• Working in collaboration with the Events Coordinator to organize both online and in-person training events with our partners
• Collaboration with our Instructional Design team to build engaging training content
• Collaborating with all stakeholders to ensure the training material is tailored to the immediate audience
• Supporting and leading the planning, execution, and delivery of multiple projects, balancing competing priorities and timelines
• Utilizing project management tools to track project milestones, deliverables, and timelines
• Demonstrating compliance and training excellence through updates and regular reporting
• Liaising with internal and external clients on reporting needs to find effective solutions
• Assisting with new project opportunities to identify reporting and data system requirements
• Creating and building relationships with our partners for future collaboration with events and sessions
• Verifying French training content deployed to Field Team and Partners
• Supporting the Ambassador Program Manager in deployment and management of the Samsung Elite Ambassador Program in Quebec and Nationally

To be successful:

• Demonstrate a superior command of both English and French (Quebecois), with advanced proficiency in written and verbal communication
• Excellent knowledge of training methods, as well as organizational change management expertise
• Excellent knowledge of Sales processes and skills
• Excellent organizational and project management skills
• Experience in the wireless or electronics/technology industry is an asset
• Experience in facilitating groups, in-person and online, using engagement tools (polling, gamification)
• Strong working proficiency in Webex, MS Teams, and other online training vehicles
• Strong working proficiency in Microsoft PowerPoint, Word, and Excel is required
• Ability to write effective copy, instructional text, audio scripts/video scripts
• Experience with video creation considered an asset

To join our team:

• Bachelor’s Degree in a related field, such as education, organizational development, human resources, business administration, communications, etc. is an asset
• 3+ years’ experience working in training delivery, teaching, coaching, and/or facilitation experience
• Must possess the ability to proactively build strong relationships within a diverse organization
• Must possess exceptional attention to detail and the ability to manage multiple ongoing priorities
• Superior organizational and planning skills are required
• Excellent communication skills, both written and oral in English and French

What we offer:

• A competitive base salary of $70-75K plus bonuses and other perks
• Car Allowance + Gas
• Vacation plus additional flex days
• Comprehensive benefits
• Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment

If this sounds like you and you’re excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.