Retail Team Leader — Drive Sales & Customer Experience

Bain Dépôt; Hamilton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on sales performance

Paid time off

Employee discounts

On-site parking

Paid sick days

Job summary

Bath Depot seeks a Key Holder for our Ancaster store to lead sales efforts and support daily operations. You will drive customer engagement, mentor teammates, and uphold merchandising standards in a fast-paced retail environment.

The ideal candidate has 1–2 years in sales or team management, strong leadership, and a customer-first mindset. Availability for days, evenings, and weekends is required.

Qualifications

• Minimum 1 year in retail sales (preferred).
• 1–2 years in sales or team management.
• Available to work days, evenings, and weekends.
• Demonstrates strong leadership skills.
• Communicates effectively.
• Shows initiative, autonomy, and a consistently positive attitude.
• Uses sound judgment and is solution-oriented.
• Possesses solid organizational and planning skills.
• High school diploma is considered an asset.

Responsibilities

• Meet established sales targets
• Assist the Store Manager in daily operations
• Provide and support in-house training
• Build customer loyalty through exceptional service
• Contribute to product merchandising
• Be a key team player working closely with management
• Take an active role in overall store operations
• Motivate, and support the in-store team
• Maintain high standards of customer service and deliver an outstanding shopping experience
• Encourage team members to achieve their goals
• Reach sales goals, including SPH (Sales Per Hour)
• Review sales reports and adapt strategies accordingly
• Build long-term relationships with both employees and customers
• Support onboarding of new staff

Skills

Sales

Leadership

Customer service

Team management

Communication

Organizational skills

Education

High school diploma

Job description

Bath Depot seeks a Key Holder for our Ancaster store to lead sales efforts and support daily operations. You will drive customer engagement, mentor teammates, and uphold merchandising standards in a fast-paced retail environment.

The ideal candidate has 1–2 years in sales or team management, strong leadership, and a customer-first mindset. Availability for days, evenings, and weekends is required.