Retail Team Lead, Jasper Skytram

Pursuit Collection; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in the Municipality of Jasper is seeking dedicated individuals for a retail role focused on delivering exceptional customer service. Responsibilities include operating point of sale systems, handling cash, and maintaining cleanliness in a dynamic environment. The ideal candidate will have retail experience, strong communication skills, and a commitment to environmental stewardship. This role offers a competitive wage of $19.00 per hour and comes with various employee perks, including discounts and access to attractions.

Benefits

Free access to attractions

50% off for friends

Discounts on hotel stays and dining

Subsidized mental health resources

Qualifications

• Retail experience is considered an asset.
• Must show strong attention to detail and communication skills.
• Proven customer service skills are necessary.

Responsibilities

• Communicate with the inventory management team.
• Ensure service is friendly and professional.
• Operate the point of sale system accurately.

Skills

Retail experience

Attention to detail

Strong communication skills

Proven customer service skills

Ability to take initiative

Secondary language skills

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Role & Responsibilities

• Communicating with the inventory management team about product stock levels
• Ensuring service is friendly, courteous, and professional
• Operating the point of sale system with accuracy and efficiency
• Responsible handling of cash, credit cards, and cash out forms
• Keeping the sales floor and storage areas clean and organized
• Communicating with co‑workers and management
• Forwarding observations and comments in a timely fashion
• Monitor security in the retail environment
• The application of upselling and cross selling techniques to maximize the potential of staff incentives
• Collecting feedback from guests
• Answering the phone
• Facilitating efficient inventory management and movement
• Upholding the high standard of environmental stewardship expected for all employees

Required Skills & Qualifications

• Retail experience an asset
• Attention to detail and strong communication skills
• Proven customer service skills
• Ability to take initiative on restocking, remerchandising, and regular cleaning duties
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment at high altitudes. Be prepared for all weather conditions (Snow, Rain, Wind, Hail) as retail operations are at both the lower and upper terminals of Whistlers Mountain. Secondary language skills an asset
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

The starting wage for this role is $19.00/hour

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.