Retail Support Specialist – Competitive Pay & Growth

DSI Systems; New Brunswick; On-site; CAD 52,000; Full time

Benefits offered by this job

Competitive pay of $26 per hour

Comprehensive training

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A leading business solutions provider is seeking a Retail Support Specialist in Canada, New Brunswick. This role involves delivering frontline support to customers in a high-traffic retail setting. The ideal candidate will possess strong communication skills and the ability to handle stressful situations with professionalism. The company offers competitive starting pay, comprehensive training, and benefits such as medical insurance and a 401k plan. Opportunities for career growth and development are also available.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional support to customers inside national retail locations.
• Resolve inquiries related to billing, device support, and service concerns.
• Troubleshoot wireless devices and network issues.
• Act as the subject-matter expert for retail employees.
• Maintain inventory accuracy for display devices.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving

Emotional resilience

Job description

A leading business solutions provider is seeking a Retail Support Specialist in Canada, New Brunswick. This role involves delivering frontline support to customers in a high-traffic retail setting. The ideal candidate will possess strong communication skills and the ability to handle stressful situations with professionalism. The company offers competitive starting pay, comprehensive training, and benefits such as medical insurance and a 401k plan. Opportunities for career growth and development are also available.