Retail Supervisor, Full Time - Cross Iron Mills

Gap; Alberta; On-site; CAD 30,000 - 40,000; Full time

Job summary

Gap is seeking a dedicated individual to support store leadership in Alberta. This role involves promoting customer loyalty, collaborating with team members, and maintaining productivity to ensure a top-notch customer experience. Ideal candidates are flexible, tech-savvy, and committed to continuous improvement.

Benefits

50% merchandise discount

Competitive Paid Time Off

Registered Retirement Savings Plan

Employee stock purchase plan

Medical, dental, vision, and life insurance

Virtual healthcare 24/7

Maternity/Parental Top Up

Qualifications

• Demonstrates interest in continuous improvement and growth.
• Utilizes technology effectively to engage with customers and team members.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Support store leadership by performing functional tasks.
• Promote customer loyalty and educate customers about loyalty programs.
• Collaborate with employees to ensure tasks are completed efficiently.

Skills

Customer Service

Communication

Teamwork

Flexibility

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional experience.
4. Support sales leaders during non-peak hours, focusing on the customer.
5. Collaborate effectively with employees to ensure work tasks are completed efficiently.
6. Build and share expertise in the product lifecycle.
7. Support the completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel strategies to deliver a frictionless customer experience.
9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
2. You communicate expectations clearly and directly.
3. You utilize technology effectively to engage with customers and team members to meet goals.
4. You demonstrate interest and initiative towards continuous improvement and growth.
5. You are flexible to work a schedule that includes holidays, evenings, overnight, and weekends.
6. You can maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.

Benefits at Gap

• Merchandise discount: 50% off at Gap, Banana Republic, Old Navy, and Athleta; 30% off at Outlet; 10% off markdowns at Gap, Banana Republic, and Outlet.
• Competitive Paid Time Off plans.
• Company match for donations and volunteer time.
• Registered Retirement Savings Plan.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.
• Virtual healthcare 24/7.
• Maternity/Parental Top Up.
• Additional benefits available for eligible employees.

Gap Inc. is an equal-opportunity employer committed to a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on any protected status. Recognized by Forbes as one of the World's Best Employers and for Diversity in 2022.