Retail Supervisor- Full Time

PUMA SE; Niagara-on-the-Lake; On-site; CAD 33,000 - 39,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA SE in Ontario, Canada is seeking a customer-service focused Retail Associate to contribute to store goals and deliver a superior shopping experience.

You will support sales targets, assist with staffing and scheduling, and help maintain store standards while providing friendly, knowledgeable service to customers. The role requires standing and moving for long periods and lifting up to 30 pounds as needed.

Qualifications

• 1–2 years' experience in a focused, customer service retail environment (apparel/footwear preferred).
• Proven ability to exceed sales goals and handle complex issues.
• Ability to present information to large groups and collaborate with team.
• Excellent communication skills in verbal and written form.
• Strong computer skills and familiarity with retail software.

Responsibilities

• Provide consistently high standards of customer experience within the Store per Brand Values and service standards.
• Help store meet or exceed sales, KPIs, and profitability through planning and execution.
• Assist Store Manager with recruitment, training, and development of staff.
• Support payroll control and scheduling to maintain profitability and service levels.
• Communicate merchandise opportunities to Store leadership and manage inventory processes.

Skills

Customer service

Sales goals

Teamwork

Communication

MS Office

Retail software

Mobility 30 lbs

Tools

MS Office

Retail software

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome.

YOUR MISSION:

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

YOUR TALENT:

• 1-2 years' experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.,
• The base pay for this position is $23.95-$27.95 + Bonus + Benefits (Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.