Retail Supervisor

Columbia Brands USA; Dartmouth; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Pension plan with company match

Medical, dental, vision, life and long

Employee Assistance Program (EAP)

Paid time off and employee discounts

Job summary

Columbia Sportswear Canada is seeking a Store Leader to guide associate teams in daily operations and ensure superior customer experiences. The role emphasizes coaching, adherence to store procedures, and profitability management within a dynamic retail environment.

You will work closely with the store leadership team to uphold policies, provide training, and foster a positive store culture while meeting business goals and customer service standards.

Qualifications

• 2–5 years of experience in the role or a related field.
• Effective communication skills needed to interact with leadership, associates and customers.
• Experience operating a Point of Sale (POS) system and other in-store computer systems.

Responsibilities

• Oversee day-to-day work of associate-level staff.
• Provide direction, training, and coaching to associate-level team members to ensure efficient operations and proper store procedures.
• Supervise assigned department to maintain store profitability through receiving, handling, replenishing and processing.
• Create and maintain store culture through teamwork and coaching, leading by example.
• Collaborate with store leadership on policies, procedures, and standards for assigned areas.
• Maintain company standards and policies; ensure compliance and resolve issues.

Skills

Leadership

Coaching

Communication

POS system

Education

High School Diploma or GED preferred

Tools

POS system

Job description

ABOUT THE POSITION

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company's mission of "Connecting Active People with Their Passions."

HOW YOU'LL MAKE A DIFFERENCE

• Oversees the day-to-day work of associate level staff.
• Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
• Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing.
• Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example.
• Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility.
• Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.

YOU HAVE

No specific education required (High School Diploma or GED preferred)

2-5 years of experience in position or specialization

Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone.

Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

JOB CONDITIONS

Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.

Occasionally requires the ability to work in a place.

Ability to communicate clearly with others.

Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources [e-mail] or call 519-644-5000 and we will work with you to meet your accommodation needs.

BENEFITS

• Benefits that can protect your family's financial future and help you save money through our Pension plan plus a generous company match option.
• Columbia offers medical, dental, vision, life Insurance, and disability coverage.
• In addition, Columbia provides an Employee Assistance Program (EAP) which offers free wellness benefits and confidential 24/7/365 counseling services.
• We have extensive wellness benefits, including paid time off programs, and employee discounts also available.

At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community.