Retail Supervisor

Columbia Sportswear Company; Cookstown; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Pension plan

Medical benefits

Employee discount

Paid time off

EAP

Job summary

Columbia Sportswear Canada is seeking a Retail Supervisor to lead and coach store associates in daily operations, ensuring a high standard of customer service and adherence to company policies. You will manage a department, drive sales, and maintain a positive store culture in a fast-paced environment.

The role requires 2–5 years of experience, solid POS knowledge, and strong communication skills to collaborate with leadership and customers.

Qualifications

• No specific education required; High School Diploma or GED preferred.
• 2-5 years of experience in position or specialization.
• Proficient in operating a POS system and other in-store computerized systems; good telephone etiquette.
• Effective communication skills with store leadership, associates, and customers.

Responsibilities

• Oversee day-to-day work of associate-level staff.
• Provide direction, training, and coaching to ensure efficient store operations.
• Supervise department, manage profitability through receiving, replenishing and processing.
• Maintain store culture through teamwork and coaching; enforce policies and standards.

Skills

POS operation

Communication

Team leadership

Education

High School Diploma or GED

Tools

POS system software

Job description

ABOUT THE POSITION

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company’s mission of "Connecting Active People with Their Passions." As a Retail Supervisor, you will be a member of the Store Leadership Team and responsible for providing leadership and direction to diverse associate-level team members in an assigned area of responsibility. The Retail Supervisor fosters a positive environment and displays a high professional standard of individual behavior, leading by example while demonstrating Columbia Sportswear Company values.

HOW YOU'LL MAKE A DIFFERENCE

Oversees the day-to-day work of associate level staff. Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store. Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing. Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example. Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility. Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.

YOU HAVE

No specific education required (High School Diploma or GED preferred) 2-5 years of experience in position or specialization. Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone. Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

JOB CONDITIONS

Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise. Occasionally requires the ability to work in a place. Ability to communicate clearly with others. Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

#SPO This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources [e-mail] or call 519-644-5000 and we will work with you to meet your accommodation needs.

BENEFITS

• Benefits that can protect your family’s financial future and help you save money through our Pension plan plus a generous company match option.
• Columbia offers medical, dental, vision, life Insurance, and disability coverage.
• In addition, Columbia provides an Employee Assistance Program (EAP) which offers free wellness benefits and confidential 24/7/365 counseling services.
• We have extensive wellness benefits, including paid time off programs, and employee discounts also available.

Founded in 1938, Columbia Sportswear Company is a global leader in designing, sourcing, marketing, and distributing outdoor and active lifestyle apparel, footwear, accessories, and equipment. Our four primary brands - Columbia®, Mountain Hardwear®, SOREL® and prAna® - complement each other to address the diverse needs of active consumers and their products have gained an international reputation for their innovation, quality and performance.

Learn more about our family of brands here.