Retail Associate

columbiasportswearcompany; Kingston; On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

Employee discounts

Employee Assistance Program (EAP)

Part-time benefits

Job summary

Columbia Sportswear Canada is seeking a Retail Associate to provide exceptional customer service, answer questions, and offer product recommendations while representing the brand on the sales floor.

You will handle merchandising, stock replenishment, and cash register transactions, maintain store standards, and support the store leadership team in delivering a memorable in-store experience. This is a part-time role with a flexible retail schedule.

Qualifications

• No formal education required; HS diploma or GED preferred.
• Up to 2 years of experience in a similar retail role.
• Experience with inventory and POS systems or similar retail software.

Responsibilities

• Provide exceptional customer service by engaging with customers and answering questions about products, features, benefits, and availability.
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the floor or stockroom.
• Perform all cash register transactions (sales, returns, exchanges, loyalty program) accurately and efficiently.
• Contribute to store profitability by receiving, replenishing, and processing product flow.

Skills

Customer service

Sales ability

Problem solving

Tools

POS systems

Inventory software

Job description

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team in supporting Columbia Sportswear Company's mission of "Connecting Active People with Their Passions."

As a Retail Associate, you serve as a brand ambassador and ensure exceptional in-store experiences through positive customer interaction. Within this role, you will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportwear Companies' values to enhance customer service and teamwork.

HOW YOU'LL MAKE A DIFFERENCE

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.

YOU HAVE

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in a position or specialization.
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
• 16 years of age or older

JOB CONDITIONS

• Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources [e-mail] or call 519-644-5000 and we will work with you to meet your accommodation needs.

Hourly Rate: $17.85

• At Columbia Sportswear Company, we're proud to offer part-time employees services and products to help make your life and work more rewarding.
• This includes an Employee Assistance Program (EAP) which offers free wellness benefits and confidential 24/7/365 counseling services.
• Employee discounts are also available.