Retail Supervisor - Columbia at Tanger Outlets

Kibbi Technologies Inc.; Ottawa; On-site; CAD 42,000 - 65,000; Full time

Job summary

Columbia Sportswear Canada is seeking a Store Leader to guide associate staff and oversee daily store operations in Ottawa. You will coach teams, ensure proper procedures, handle replenishment, and collaborate on policy adherence to deliver a strong in-store customer experience.

This role emphasizes teamwork, professional standards, and strict adherence to company policies while supporting seasonal schedule changes. Strong communication is essential.

Qualifications

• No specific education is required; High School Diploma or GED preferred.
• 2-5 years of experience in a similar role or specialization.
• Proficient with POS systems and other in-store computerized systems; good telephone skills.

Responsibilities

• Oversee day‑to‑day work of associate level staff.
• Provide direction, training, and coaching to ensure efficient operations and store procedures.
• Supervise department to maintain profitability through receiving, handling, replenishing, and processing.
• Create and maintain store culture through teamwork and coaching.
• Collaborate with store leadership on policies, procedures, and standards.
• Ensure adherence to company standards and resolve problems or errors.

Skills

POS system

In-store systems

Telephone

Education

High School Diploma or GED preferred

Job description

About The Position

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company’s mission of “Connecting Active People with Their Passions.”

How You’ll Make a Difference

• Oversees the day‑to‑day work of associate level staff.
• Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
• Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing.
• Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example.
• Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility.
• Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.

YOU HAVE

• No specific education required (High School Diploma or GED preferred)
• 2-5 years of experience in position or specialization
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone.
• Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

JOB CONDITIONS

• Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location‑specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources [e-mail] or call 519-644-5000 and we will work with you to meet your accommodation needs.

At Columbia Sportswear Company, we’re proud to offer regular full‑time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well‑being by aligning those programs with the fundamental elements of well‑being: physical, social/emotional, financial, career and community.

• Benefits that can protect your family’s financial future and help you save money through our Pension plan plus a generous company match option.
• Columbia offers medical, dental, vision, life Insurance, and disability coverage.
• In addition, Columbia provides an Employee Assistance Program (EAP) which offers free wellness benefits and confidential 24/7/365 counseling services.
• We have extensive wellness benefits, including paid time off programs, and employee discount also available.