retail store supervisor

Government of Canada; Waterloo; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to oversee sales operations at their physical location. This role involves managing a small team, ensuring efficient workflow, and addressing customer inquiries. The successful candidate will be responsible for hiring and training staff, authorizing payments, and preparing sales reports. If you are passionate about leading a team and enhancing customer experiences, this opportunity is perfect for you.

Qualifications

• Experience in managing and supervising a small team.
• Ability to handle customer service issues effectively.

Responsibilities

• Assign sales workers to duties and supervise their activities.
• Hire, train, and manage staff while resolving customer complaints.

Skills

Team Leadership

Sales Management

Customer Service

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Authorize payments by cheque
• Order merchandise
• Authorize return of merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Supervise and co-ordinate activities of workers

Supervision

• 1 to 2 people