retail store supervisor

Giant Tiger; Sarnia; On-site; CAD 40,000 - 46,000; Full time

Benefits offered by this job

Annual bonus

Profit sharing

Health benefits & paid time off

Job summary

Giant Tiger in Sarnia, ON is seeking a Softgoods Supervisor (Full-Time) to lead daily store operations on site. The role focuses on delivering top customer service, supervising department teams, and enforcing company policies.

The ideal candidate has 1–3 years retail management experience, strong merchandising skills, and the ability to train staff while ensuring smooth inventory, pricing, and signing processes.

Qualifications

• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.
• Strong merchandising and analytical skills.
• Exceptional planning and organizational skills.

Responsibilities

• Ensure high level of customer service for assigned departments.
• Oversee day-to-day operations and adjust as needed.
• Train and communicate policies to department Associates daily.
• Manage stock: ordering and replenishment.
• Lead a team within departments and ensure cross-functional collaboration.
• Ensure GT System policies and standards are followed.
• Analyze area performance and provide recommendations.
• Lead merchandising activities and inventory management (cycle counts).
• Support scheduling decisions and company priorities in-store.

Skills

Motivator/Team leader

Independent worker

Customer service

Communication

Organizational skills

Merchandising

Job description

Softgoods Supervisor (Full-Time)

Employer: Giant Tiger

• Location: Sarnia, ON


• Work location: On site


• Salary: $20.60 per hour


• Terms of employment: Permanent employment, Full time


• Starts as soon as possible


• Source: CareerBeacon #2635865

Responsibilities

• Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or grocery)


• Oversee the day-to-day operations


• Training and Communicating policies and procedures to department Associates on a daily basis


• E.g. SKU, pricing issues, printing signs, labels, operating the RF unit


• Complete ordering and replenishment of merchandise


• Supervising a team within the assigned departments while ensuring cross-functional collaboration


• Ensuring execution of the GT System (policies, procedures, standards) by all Associates


• Takes appropriate action and provides recommendations based on analysis of assigned area


• Leads merchandising activities


• Prepare and participating in inventory management activities (e.g. cycle counts)


• Provide input to the Store Owner/Manager into scheduling and quantification


• Resolving customer complaints quickly and professionally


• Opening and closing the store on a rotating basis


• Actively involved and connected with the store's local community


• Supporting the store owner/manager on additional tasks and projects


• Ensuring health and safety policies and guidelines are followed


• Ensuring the checkout work area is kept clean and organized


• Ensuring Loss prevention best practices are followed


• Ensuring compliance of all policies when selling Tobacco and Lottery

Qualifications

• Proven motivator / team leader


• Ability to work independently and as part of a team


• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party)


• Exceptional planning and organizational skills


• Strong merchandising and analytical skills


• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, you can expect to:

• Stand and/or walk


• Bend, twist, and squat


• Lift and/or move up to 18 kg (40 lbs.)


• Perform tasks involving firm grasping


• Perform repetitive tasks requiring a range of hand motions


• Reach above shoulder height and below waist level


• Operate equipment, including using a ladder

Compensation

Hourly Rate: $20.60

Annual Bonus: Bonus - Store Bonus Plan, 10% Annual

What Giant Tiger Offers

• Competitive Compensation: The expected pay rate for this position is listed above. Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.


• Profit Sharing: We provide an annual bonus opportunity equal to a percentage of your earnings, based on store performance. This percentage is listed above, under Annual Bonus.


• Health Benefits and Paid Time Off: Access to our flexible, cost-shared health and dental benefits plan (availa

Advertised until

2026-09-09