Retail Supervisor, Full Time - Town Square Mall

Gap Inc.; United States; Remote; USD 28,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Sales Associate to join their team. This role focuses on providing exceptional customer service, supporting store operations, and enhancing customer loyalty through effective communication and collaboration. Ideal candidates are adaptable, willing to engage in continuous improvement, and can work flexible hours, ensuring a positive shopping experience for customers.

Qualifications

• Ability to work a flexible schedule, including weekends and holidays.
• Demonstrated communication skills to articulate expectations clearly.
• Willingness to engage in continuous improvement.

Responsibilities

• Support store leadership by executing specific tasks and maintaining productivity.
• Build expertise in product lifecycle and enhance customer loyalty.
• Collaborate with team members for timely task completion.

Skills

Customer Service

Collaboration

Communication

Flexibility

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional experience.
• Support sales leader during non-peak hours, focusing on customer service.
• Collaborate effectively with employees to ensure timely and efficient completion of work tasks.
• Build and share expertise in the product lifecycle.
• Support the completion of work before or after store hours, including opening and closing checklists.
• Leverage omni-channel strategies to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• Provide clear and direct communication of expectations.
• Utilize technology effectively to engage with customers and team members to meet goals.
• Show interest and initiative towards continuous improvement and growth.
• Are willing to work a flexible schedule, including holidays, evenings, overnights, and weekends.
• Can maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.