retail store supervisor

MATTRESS PLANET; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail operation is seeking a Retail Store Supervisor in Hamilton, Ontario. The ideal candidate will oversee daily activities including staff training, inventory management, and customer service, ensuring effective store operations. This role requires a strong focus on client satisfaction, flexibility, and reliable performance under pressure.

Qualifications

• 1 to 2 years of experience in a supervisory role preferred.

Responsibilities

• Hire and train staff, manage inventory, and supervise daily operations.
• Resolve customer complaints and perform financial authorizations.
• Establish work schedules and prepare sales reports.

Skills

Client focus

Flexibility

Reliability

Accuracy

Job description

• Hire and train or arrange for training of staff
• Authorize payments by cheque
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Conduct performance reviews
• Perform opening and closing activities

Supervision

• 1 to 2 people

Personal suitability

• Accurate
• Client focus
• Flexibility
• Reliability

Experience

• 1 year to less than 2 years

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Applying to retail store supervisor @ MATTRESS PLANET

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