Retail Store Manager

Goodwill-Industries,-Ontario-Great-Lakes-1; Kitchener; On-site; CAD 56,000 - 62,000; Full time

Benefits offered by this job

Benefits (dental/health)

Pension plan

Employee discount

Career development

Job summary

Goodwill Industries Ontario Great Lakes in Kitchener, ON, is seeking a Permanent Full-Time Retail Store Manager to lead on the floor, coach staff, and drive the donated goods business while aligning with our mission. This role requires a valid driver's license and reliable vehicle, a passion for thrifting, and a commitment to inclusive, sustainable community work.

Competitive compensation includes benefits and pension.

Qualifications

• 2–5 years of experience managing people and processes.
• Passion for thrift and community impact.
• Excellent communication and leadership skills.

Responsibilities

• Provide world-class customer service on the sales floor.
• Manage the donated goods retail business per organizational guidelines.
• Train, develop and supervise team members.
• Schedule staff while maintaining wage-to-sales ratios.
• Prepare annual sales and expense budgets.
• Ensure compliance with health and safety policies.
• Support mission placements and community partnerships.

Skills

Leadership

Customer Service

Team Training

Scheduling

Budget Management

Education

Post-secondary education

Job description

Permanent Full Time Salary Executive - Class 1 Kitchener, ON, CA

4 days ago Requisition ID: 1900

Salary Range: $56,160.00 To $62,400.00 Annually

Retail Store Manager

Job Type: Full-Time

Hours of Work:40 hours per week

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Retail Store Manager roles takes an “on the floor” approach to management, working alongside hourly team members to lead, coach and support the team while contributing to the processing of donations. As a Store Manager, you will contribute to Goodwill's mission by supporting the success of the donated goods retail business, helping to create jobs and opportunities within the community, and promoting environmental sustainability through the reuse and recycling of donated goods.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

This position requires the successful candidate to have a valid driver's license and a reliable insured vehicle. The successful candidate would have to provide proof that they have a valid driver's license and proof of car insurance upon being hired.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission
To strengthen people and communities through the power of work.

Vision
Everyone working and thriving in inclusive, sustainable communities.

Values
Mission-Driven Impact: Focusing on results that strengthen people and communities.

Inclusion: Embracing diversity and creating spaces where everyone belongs

Dignity: Treating every person with respect and humanity.

Compassion: Leading with empathy, care and understanding.

Resilience: Embracing change as an opportunity to evolve, adapt, innovate and thrive.

Accountability: Taking ownership of our actions and commitments.

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

• Provide world-class customer service by helping customers, answering questions, and sharing your passion of our mission on the sales floor.
• Responsible for managing the donated goods retail business in accordance with our river system business model, guiding principles, organizational goals, procedures and policies.
• Participate and host mission placements through assessments, training and community partnerships.
• Prepare and submit an annual sales and expense budget for consideration.
• Train, develop and supervise team members.
• Schedule staff while maintaining budgeted wage to sales ratios.
• Prepare time and attendance report.
• Follow Goodwill’s Policies and Health & Safety guidelines.
• Contribute to teamwork with added activities.
• Satisfactory criminal reference check - vulnerable persons check.

What We Are Looking For:

• Effective leadership characteristics: humility, empathy, courage – to inspire and enact change.
• Exceptional listening skills and high emotional intelligence, respecting differences between various ethnic groups and gender in the workplace
• Enthusiasm: excited to work with other people and teams.
• Flexibility: able to work at various times, including days, evenings, and weekends.
• Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
• Problem-solving: finding solutions to problems, being accurate.
• 2- 5 years of experience managing people and processes simultaneously.
• Post-secondary education an asset.
• Health and safety experience an asset.
• Satisfactory criminal reference check - vulnerable persons check.

Grow Your Career in Similar Roles:

• DGR Trainer
• Regional Director

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

We use automated AI resume screening tools to help assess applications. Final interview selection is made by human staff.