Retail Store Manager

PetSmart Store Support Group, Inc.; Courtenay; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a vibrant team at a forward-thinking company dedicated to pets and their owners! As a Retail Store Manager, you'll lead a passionate group, ensuring the safety and satisfaction of both pets and customers. This role emphasizes leadership in operational execution, financial outcomes, and human resource functions. With a focus on creating a positive and engaging store environment, you'll champion exceptional service while driving the company's culture and strategies. If you thrive in a dynamic environment and are eager to make a meaningful impact every day, this opportunity is perfect for you!

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• 4-6 years of retail leadership experience required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Oversee store operations and ensure a safe environment for associates and pets.
• Lead and develop associates while driving exceptional customer experiences.

Skills

Retail leadership

Customer service

Communication skills

Organizational skills

Computer proficiency

Pressure management

Education

High school diploma or equivalent

Retail management experience

Tools

Computer applications

Job description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Store Manager

About Life at PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that benefit you

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

JOB SUMMARY

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.

ESSENTIAL RESPONSIBILITIES

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Builds an open-door culture in the store by engaging and listening to associates.
• Accountable for creating and posting the schedule for the entire store.
• Facilitates the associate experience and supports associate development.
• Delegates effectively and empowers others to succeed.
• Cascades information to associates and adjusts team priorities to meet goals and commitments.
• Ensures continued alignment and responds effectively to a changing environment.
• Addresses and administers associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Accountable for ensuring all associate reviews are delivered on time.

Overall Store Experience:

• Leads the associate and pet parent experience at all levels.
• Accountable for the pet parent experience and outcomes.
• Builds a store environment that is focused on consistently delivering an exceptional experience.
• Evaluates operations and seeks opportunities to continuously improve processes and services.
• Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes.
• Maintains store standards and leads a culture of empowerment.
• Responsible for conducting monthly Core and Services Walks.
• Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
• Ensures compliance with all inventory management tools.
• Communicates business and financial objectives to other leaders within the store.
• Responsible for reviewing in-store cameras to assess safety practices.
• Responsible for taking immediate action when a sick/injured pet is identified in the store.
• Shared responsibility with store opening and closing procedures.

Business Management:

• Deliver corporate strategy and profitability goals.
• Responsible for analyzing, root cause and responding to a variety of reporting.
• Identifies and drives opportunities to grow the business.
• Manages expenses such as labor and supplies.
• Leverages home office partners and resources.
• Creates and posts schedules for the entire store.
• Accountable for processing payroll weekly.
• Executes daily, weekly, and monthly reporting and paperwork.
• Accountable to run store related errands.

QUALIFICATIONS

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

SUPERVISORY RESPONSIBILITY

• Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc.
• Associate must frequently lift and/or move up to 50 pounds.
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our associates.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into.

Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage.

This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.